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2015
Very good 7.7
Based on 7810 reviews

Recent customer comments

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Very good



based on 7810 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 6.7
  • Location 8.9
  • Room Comfort/Standard 7.5
  • Staff Performance 7.5
  • Value for Money 7.5
  • Food/Dining 7.3

7.3 Jacqueline W.
Singapore
January 16, 2015
Great location but poor customer svc
#1 Great Location - just beside Platinum mall. #2 Good spread for b'fast (included w our suite booking) #3 near food places
We had some problems with check in as our party of 5 (flying in from different ctries) arrived at different times from 10+am onwards. I was the last to arrive, due to flight delay, around 4pm. The Agoda booking was under my name but initially, the reception staff did not allow me to get a room keycard or use the free wifi (only 2 password issued per suite regardless of no. of guests) to contact my friends as the others already checked in & left to have lunch & do some shopping earlier. They told me room keys were issued to my friends & I have to find them to access the room. The problem was I didn't have autoroaming activated on my mobile & did not have the chance to buy a local prepaid sim yet. In the end, I was left waiting at the lobby, trying to contact my friends bcos the front desk staff were adamant that she could not help as that is the hotel policy and they advised me to try to log in the free wifi at the mall or see if I can get a signal somewhere. Most inflexible & unprofessional! Luckily, I managed to get free wifi nearby & one of my friends was back in the hotel room attending to work matters. She called down to the reception to confirm that I was indeed 1 of the expected party and request that they give me a room key immediately. I do not understand why I could not get an extra wifi password in the first place if we booked a double bedroom suite & there were 5 of us staying at the hotel. Moreover, my name was in the hotel voucher I presented to the front desk. If not for the location and the double bedroom suites, I do not think it is worth the price. The hotel is dated and a tad run down. Staff service level was not even comparable to the 3 stars hotels I stayed at in BKK. Would not return again

7 Melinda W.
Indonesia
January 16, 2015
location is good near to every where
location, clean, friendly

9 junida I.
Malaysia
January 15, 2015
It's was nice to stay and near to everything
the rooms was big and good for family with children..it s closes to shopping area and restaurants, many things..near clothing market
We enjoy stay at this hotel..its closes to shopping, restaurants and many things..but was jem places..

6.3 PE N.
Myanmar
January 15, 2015
shopping
shopping roadside food sightingseeing
shopping roadside food sightingseeing

8 Moahmed H.
Sri Lanka
January 15, 2015
Good & prestigious hotel
Location, value for money, room clean

7.7 Lionel L.
Singapore
January 14, 2015
Same hotel every stay. Great location!
Location. Price. Spacious

5.3 Philip O.
Singapore
January 14, 2015
cleanliness
staff
Very dirty carpet but they make up with bedroom slippers.

10 Vincent W.
Malaysia
January 14, 2015
thank youthank you
thank youthank youthank youthank you
thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you

6 valerie W.
Singapore
January 14, 2015
ok
distance convenience central

10 GOH L.
Singapore
January 14, 2015
Very Convenient Location !!!
location, room, staff
The location is very convenient, room is big.