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Recent customer comments

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Very good

based on 7763 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 6.9
  • Location 8.9
  • Room Comfort/Standard 7.5
  • Staff Performance 7.5
  • Value for Money 7.5
  • Food/Dining 7.3

April 30, 2015
The hotel is too old need renovations
at the city center with a lot of malls and food nearby by walking distance
The hotel is too old.need renovation, the carpet in the room is very dirty and the windows drape looks like never been wash for years.

8 TEO W.
December 31, 2015
Excellent stay
The hotel was convenient to shops, the rooms are clean and good condition and the staff are friendly!
I am very happy with my stay in this hotel and I recommend the others to book this hotel too. If you want to go shopping, this hotel is very convenient to shops.

8.7 Kelvin T.
April 27, 2015
Good Services and Good Location
Location,Friendly staff and Very good service
Good Better than I expected

10 Lim G.
June 22, 2015
Convenient , Clean & Reasonable
Convenient, Clean & Reasonable

7 Poh N.
April 22, 2015
Great location but worn out.
Location, location, location
It was ok. The hotel could do with an upgrade as it does look very old and worn out. The lighting in the room should be brighter. It's too dark.

5.3 Sieng Y.
April 22, 2015
lousy hotel
the aircond is not functioning in the room. It was super hot and no further action taken after complaint. I was sweating for the whole night!

April 22, 2015
Good location
Location, cleanliness and accessibility
Good. Lots of tuk tuk outside to avoid the jams. Near and easy access to shopping areas. There's night market outside of the hotel at night and platinum mall is just beside the hotel.

6.7 Wee O.
April 25, 2015
Only good for location
location, location, location
Booked luxury suite. Was told WIFI is only for 2 devices. On top of this restriction, cannot log on to some sites. Bed was too soft. Besides location, this hotel is only average. WIFI restriction is a buzz kill for me.

9 Chun T.
April 24, 2015
Hotel with good location
Location, Spacious, Clean
Room was very spacious. had microwave and fridge in it. Toilet was also very big with a separate bathtub and shower area. Location was fairly good, 2 mins walk away from platinum.

6 Cherlyn L.
April 22, 2015
hotel cleanliness & staff responsiveness
location location & location
My buddy & i reached the hotel at around 10.30am & was told that we can only check in after 2pm cos the room wasn't ready, i reminded them that i wanted 2 twin beds (indicated in my web booking), and was given a room nos for check in at 2pm. This is a norm, so we proceed for some light shopping while waiting. At 2.15pm, I was told room is not ready & was asked to wait. What I didn't expect was, they changed my room nos 3 times becos they forgot my request. The room I got, the carpet was dirty, the bedroom is small & dark. The furniture were rather old & my bed trembles when i got on it. The room door cannot be open fully becos 1 of the bed was in the way. We peeped into some other room while they were getting clean & I thought those rooms matches what I saw online & also the reason I book this hotel. I feel short changed. The staff attitude, when I reminded them about my request, I can say it wasn't very pleasant. Overall, I am quite disappointed.