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Very good 7.2
Based on 5158 reviews

Recent customer comments

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Very good



based on 5158 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 6.4
  • Location 8.3
  • Room Comfort/Standard 7.1
  • Service 7.1
  • Value for Money 7.1
  • Food/Dining 6.8

Jayne P.
United Kingdom
April 07, 2015
Not 4 star
Best thing was location
Booked delux 'royal' suite, but even though rooms were spacious they were very dated. Scruffy furniture, TV in lounge not working but they did come a repair after 1 day, washer/dryer didn't work but they did replace after 1 day, safe didn't work and was not repaired or replaced. House keeping didn't do our rooms although we were out all day and got back about 5 the room had not been done so we had to ask for water, tea and coffee, and told them it was too late to do the room as we needed to use it. Do not be fooled by the photos of the rooms, these photos must have been taken 20 years ago!

Farieda A.
United Kingdom
April 06, 2015
Good experience
Staff helpfulness, location and breakfast
Good

Wai L.
Hong Kong
April 06, 2015
good location and nice pool
there are 3 swimming pools located at 3 diff towers. the best is at tower 3. it's on the roof.
the pool which is in tower 3 is great. you will love it if you like sunbathing. this is my second times stayed in this hotel. the.first time i was in tower 3 and standard room. the room is sucks. the bathroom is more worse. but this time i stayed in Tower 3 and deluxe room. much more better. more bigger and the bathroom is good. at least the water power is strong enough and the water is very hot. not like the first time in tower 1. but one things is not good. it's all about the staff i guess. when the first i arrived the room. i went inside the bathroom and check everything. the towels haven't been folded properly. look like somebody use it already. but actually they were clean ( i guess). the next day after breakfast.we went to the swimming pool. but we couldn't find our towels. the room keeper took them away and didn't take them back. we were wet and have to wait for around 20 mins for the staff to get the towels back. and also haven't make up the room yet at that moment. but why they took my towels away. and then we went out again. they did make up the room this time after we got back. but they took 1 of our towel away again. i dunno why. ok then the third day. we asked for the late check out for an hour but the staff said couldn't offer it cause the other customer gonna check in soon. so we went to pool again ( we loves the pool a lot). we back to the room and we were hurry to take a bath because we have to check out by 12pm. and before we went to the pool. i hanged the do not disturb outside the door cause i dun need make up room right? gonna check out soon anyway. but what happened? the staff was there cleaning my room and ask me to wait. what the hell is that? i totally cannot understand what the staffs are doing.

Anthony S.
United Kingdom
April 05, 2015
Grand President
Location
Average

Puneet K.
India
April 05, 2015
worst experience,staff was rude not helpful at all
very overrated!!!!..you have to request bell boys while checking out to put the luggage in taxi(even they are watching that you are carriyng bags by your own)...reception attendant seems that they felt irritated..in short not at all satisfied..

syed A.
Pakistan
April 04, 2015
location
staff, apartment facilities
the opal studio is not actually what it looks in the pictures, the room size was very small and the bed was also queen size so need to updrade the deluxe on thier own price, location with the city attraction point of view is good but if u r traveling with young children it is worse, as in eve it bacome area which u cant go with kids , breakfast was just ok appartment facilities was good and cleaning staff was helpfull pools are small in size but good.

vishnou D.
Mauritius
April 03, 2015
rooms are smelly
location
We booked double bed and non smoking. End up told us that not available. We had to stay in a double smoking room. And the whole floor in building 3 smells of smoking. The rooms and shower are old and rusty. I would advise you stay at near president palace or felix hotel or ibis nana for the same price but much better rooma

Phooi L.
Malaysia
April 03, 2015
The tower 1 seem older a bit but overall good stay
Great location, nice staff
great n will come back again

robert W.
Australia
April 03, 2015
excellent stay
1.the room 2.the location 3.the staff.
Very pleasant. The staff couldn't be more helpful when we had to stay an extra night due to flight delay ...room was spotless and the bed comfortable. ..perfect location and great price...

Soo S.
South Korea
April 02, 2015
clean and tidy twin room with reasonable price
hygienic, kind staff, location
I stayed in a twin bed room in this hotel that located nearby Nana station (only 5mins by walking from the station). I was satisfied with the way the staff deals with customers. The room was very clean, tidy and everything was set up for cuppa and something in small kitchen . Breakfast was nice also.