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Excellent 8.6
Based on 8118 reviews

Recent customer comments

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Excellent



based on 8118 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.7
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.6
  • Food/Dining 7.4

Glenn Z.
Australia
June 04, 2015
From great to average
Location, food, gym
second time I had stayed there and very different experience the second time. Poor service, board room not set up as agreed, phone unable to call reception, incorrect in room instructions for breakfast and other service issues. It's a shame and they need to work on their service standards.

Bradley P.
Australia
June 03, 2015
Nice lobby but that is where is ends
Location, Pool, location
The front entrance and lobby are very nice. The location is excellent. Cabs are plentiful. The pool and gym are first rate. Now, here is where it gets bad. Once you arrive at your floor in the lift that is as grand as the lobby, you enter a hallway that is as bland as it can get. Very blah. And the floors are tiled in cheap looking materials - no carpet. The absence of carpet was the reason I was awake most of the night. Anytime anyone walks down the hall speaking in normal voices, it sounds as though they are in your room. And then as they stumble home late at night after being out in the town it is even worse. A point point I though someone was in my room. It looks like they ran out of money when building the place and could only afford cheap tiles in the hallway. The room was a good size with a full kitchen suitable for making something to eat but there are no plates, pots or anything. What a waste of space. It did not even have a stocked mini bar. Others in the hotel were cooking because the halls reeked of some other food. Not a nice smell at all. Don't be fooled by this hotel's claims. There are many other choices in BKK.

JONATHAN U.
Malaysia
June 03, 2015
Bangkok
Location, very clean, staff friendly
The only negative about this hotel is our rooms very too bright. They didnt have good shades for couples that want to sleep in.

chayoung K.
South Korea
June 02, 2015
clean and cozy design
clean and cozy design , good location near to BTS
clean and cozy design , good location near to BTS

John Y.
United Kingdom
June 02, 2015
Great stay
Location, price, staff
Great hotel in a great location, only a short walk away from the main shopping areas.

Zheni G.
China
June 01, 2015
clean and comfortable
good location clean comfortable
we had a great stay, the room is big and nice. The only thing i didnt comfortable with its we were acceptable to check in after 3:30pm, and we have been waiting for 2 hours.

Chin S.
Hong Kong
June 01, 2015
location convenience
location, big pool and room
Comfortable

Meng G.
Singapore
May 31, 2015
Pleasant stay but lots of room for improvement
Staff responsiveness, room decor and pleasant overall experience
Good convenient location to access 4-faced Buddha @Erawan and shopping district. Was given a free room upgrade to suite. Room was much bigger, nicely deco & acceptably clean, but bedsheets & ambient air had a light stench so spray of air fresher was given upon request. Hotel lobby & reception staff are very welcoming and can speak clear good basic English. However, a simple request for a jar of warm water never get to my room cos' my inter-call was transferred from Reception-Customer Svc-Housekeeping. So message was not clearly understood by the other staff. Slight disappointment. Compliments to Housekeeping staff on my floor as she was very prompt in providing mineral water & additional towels etc.

YEOK H.
Malaysia
May 28, 2015
Great Location and Spa
Location, Cleanliness and Spa
Convenient and great with helpful staff. If you are travelling with family with babies this is the best hotel for you. Don't look anywhere else!

Ka T.
Macau
May 27, 2015
Love this hotel
Good location, staff are nice, Value for money