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Excellent 8.6
Based on 8115 reviews

Recent customer comments

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Excellent



based on 8115 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.7
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.6
  • Food/Dining 7.4

CHUNG K.
United Kingdom
April 03, 2015
Value for money, remarkable hotel
Tasteful decor, convenient location, comfory room, efficient & helpful staff

Raymond T.
Hong Kong
April 01, 2015
Noisy Hotel but the room is comfortable
The Pool, the room and no more.

Jonathan W.
United States
April 01, 2015
Needs some improvement
1) Location 2) washing machine 3) kitchen for cooking
The front desk staff needs more training on how to handle guests especially when the hotel rates themselves 5-star. One more than one occasion the male staff at reception desk demanded to see our voucher even though they already had the reservation on file. I had already been staying at the hotel for a week and the were just plain rude. I know everyone has a bad day, but this happened 3 times. Apparently they prefer the guests book through the hotel and not through Agoda or similar online sites.

Yee L.
Hong Kong
March 31, 2015
They have good front office and concierge staff
Good location, good value and good front line staff

Orada M.
Thailand
March 31, 2015
staff at the front desk should be more proactive.
housekeeping, PA
ok but as said staff at the front desk are the first contact of the hotel. They need to be detailed, helpful and proactive regardless of whether the booking has been made through wholesales or direct with hotel.

Keung K.
Hong Kong
March 30, 2015
Location
clean

pou L.
Macau
March 30, 2015
excellent
everything is good
5 star hotel, big room, clean

Stefanie A.
Switzerland
March 29, 2015
Good but
Flexible staff, nice pool area, nice room
Overall good but I arrived around 10 am and first they told me the room will be available around 14 pm and I could go shopping. I was not pleased at all after a flight of over 14hrs. For me a no go on 5 stars hotel. though they were able to give me another room that was available straight away. I booked a mini apartment, the whole floor had apparts and some other guests had the fine idea to cook and let the doors open, it smelled like a fish market. The pool area is really lovely but there isn't a bar and what I didn't knew is that in the whole hotel you don't get any alcohol (no wine, beer or others). This should be stated in a very clear way. Room service is ok but more than 45 min. for some dumplings is too slow. Checkout was fast.

i L.
Macau
March 27, 2015
good service
with fun for waterpark , near airport , nice enviroment
with fun for waterpark,no need to wait so long time, we can play all games within 1 hour. it is because we don't want to go to airport so early, so we choose this hotel, actually we think one night is not enought, it is good enough to stay one more night.

YI Q.
China
March 27, 2015
worthwile
location and service
clean and luxury rooms