arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.6
Based on 10009 reviews

Recent customer comments

Filter by traveler type

based on 10009 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.5
  • Location 9.6
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

Sor T.
July 21, 2015
Great location for shopping & BTS access
Near BTS/MRT station, excellent shopping location and bright & clean room as well as gym.

lai T.
Hong Kong
July 21, 2015
Good service

Cheong P.
July 21, 2015
Location only
One of the bad service was that, the hotel are unable to call taxi for you to the lobby, u have to walk out with their staff to the road and wait for the taxi, normally in a five star hotel you expect the taxi to be at your doorstep and not walking out. Many a time, a three or four star hotel can already provide such services already, so what about five star hotel, I would expect all service properly done.

Ronald H.
United States
July 21, 2015
Good Deal with Agoda deal
Location; Competent staff; comfortable room
My wife and I enjoyed the private access to Terminal 21 and the one to the Sky Train. I think maybe sometimes they had too many security, porters, etc. in the main lobby; but we felt safe so.... Check-in and out were both fast and pleasant. We really liked having the elevators with lower floors on one side and upper floors on the other. Very efficient! The breakfast times were always crowded but the wait time to be seated was quite short. As an American I was disappointed in the pancake machine which produced very small pancakes. On only one day did they run out of a few items - bacon. The staff there was efficient. I rate it only a 4 star mainly because the majority of people staying here were not dressed in a manner one would associate with a 5 star hotel. I know, I know! People don't usually dress up to go shopping at Terminal 21 and Bangkok is a casual place but I have stayed at the Shangri La and there is a difference in the attire.

Lisa A.
New Zealand
July 21, 2015
Brilliant hotel and great staff
Service, Location and Facilities
I was only at this hotel for one evening and arrived late and left early. All the same, I was impressed by the service provided by staff and their attentiveness. The room had everything I could need and was located next to a large shopping centre and public transport (both overground and below ground) making it super covenient.

Lai C.
Hong Kong
July 19, 2015
Good experience
One of the best location hotels with BTS and Subway connection.

Charlie Y.
United States
July 18, 2015
nice place
spacious rooms

Charlie Y.
United States
July 18, 2015
Convenient location
nice roms

Charlie Y.
United States
July 18, 2015
Always love it here
nice clean rooms

Craig S.
July 18, 2015
The view, Location