Back to hotel info

Recent customer comments

Filter by traveler type
Excellent



based on 287 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 6.8
  • Location 8.9
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 8.2
  • Food/Dining 6.7
Sort by

Koon L.
Singapore
July 28, 2016
Spacious room
Spacious room and centrally located. Staff are friendly too.

Wida W.
Indonesia
July 17, 2016
Nice . Clean and near BTS
Staff cant speak english

XU Y.
Singapore
July 12, 2016
Excellent Experience
Excellent experience! Very friendly and professional staff!

Kho Y.
Malaysia
July 10, 2016
Good hotel!
Location is excellent! Quiet and spacious room! Friendly receptionists! The location is exactly in the small lane between the key hotel and 24mart. The massage shop at the same lane has excellent massage service though the shop condition is not as same level as urban retreat but it's still quiet and clean, their technique is excellent though we are their last customer, the price is low compare to others!

Jason C.
Taiwan
July 04, 2016
Good
Good

Bryce S.
United States
July 02, 2016
good price .convenient. accommadating.
Was just here one night, but called ahead when my flight was delayed and they held the reservation. It was nice to have a room 5 hours after a planned arrival at 3am.

Guan G.
Singapore
June 28, 2016
Excellent staffs and operations
Every staff that I met in this hotel is very friendly and helpful. The housekeeping lady who cleaned my room is ultra helpful. When I asked for an iron and ironing board, she brought it into my room and helped me set it up, all in less than 5 minutes after making a call to the reception. When I was leaving the hotel on the first day to attend a function, it was raining very heavily. The same housekeeping lady immediately stopped me and asked me to wait while she went searching for an umbrella for me! I didn't even ask for it. It was done with the greatest mindset and initiative of being in a hospitality industry. I don't get this kind of service and initiative even when staying at some 5-star hotels! This little action touched me and I will remember it for the rest of my life. Checking in and out were fast and effortless. The staffs who assisted me in the check-in and out were polite and helpful. A great thumb-up for iCheck Inn! You have selected and trained your staffs in a way that is best-in-class. The only drawbacks with the staying experience are that (1) no slipper and toiletries are provided although there is a bathrope...and (2) no utensils such as teaspoon/stirrer and cups in the room so if I need to make myself a cup of tea (coffee and hot chocolate are provided free at the reception though) I will need to call the recept and ask for the kitchenware to be sent to the room. All in all, iCheck Inn is an accommodation which now makes it to my list. I have just found myself a gem. Hopefully I will get the same level of services in other branches.

Brett M.
United States
June 22, 2016
A nice surprise
The location of the hotel is very good notwithstanding one simple fact. It's exact location could be better advertised on the street. It's sign is small and gets lost among the white noise of other signage. Nevertheless, it's a good little hotel. Rooms we very clean. Staff was consistently polite and helpful. Kudos to the manager ( a young man) and one of his front desk agents (Bow) for proactive customer service and congeniality. The entrance may lack any style but the staff did not. They were very hospitable.

Patrick L.
Malaysia
June 21, 2016
Value for money
Good value and location

YATING C.
Taiwan
May 31, 2016
not the best but affordable
Door key doesn't work so well, and overall facility is somehow old. Hair dryer could only run for 1 min, and need to cool that down for 5-10 minutes before you continue for 2nd round. No critical complains with the price and location.