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Very good 7.5
Based on 4684 reviews

Recent customer comments

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Very good



based on 4684 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 6.1
  • Location 8.6
  • Room Comfort/Standard 7.4
  • Service 7.3
  • Value for Money 7.4
  • Food/Dining 6.7

Leu L.
Malaysia
December 21, 2015
The hotel just so so
Location and rooms are good..but the food was very poor.
Location and rooms are good..but the food was very poor.

Chua D.
Singapore
December 20, 2015
Poor Service, worse than 1 star service staff
clean, good location, powerful air-con
Putting aside the best 3 things, though this rated as a 4-star hotel, I would not even give it a star either. Upon arrival, the outside of the hotel has no light at all, poorly lit. Which 4 star hotel is unnoticeable from outside, along the street? We travel in a group of 6 people but there is no bellhop service, the luggage rack is outside the hotel but no service from the hotel staff. We have to carry our own backpack and big luggages into the hotel ourselves. However, during the next few days of my stay, what I observe is that the bellhop only help those tour groups. I don't mean to offend anyone but this is how the bellhop differentiate us and the others and we felt unjust. Upon checking in, the staff do not have the standard professionalism to handle us in the 4-star manner. They were impatient and brute to us when they explained about the type of room we should stay. Judging from the cleanliness and comfort, it can only be deemed 3 star. Because for comfort wise, they do not provide bathrobes, disposable toiletries such as toothbrush, toothpaste, cotton bud, sanitary bag etc. As compared to a 1 star hotel which I stayed nearby in the earlier week, all these things are provided to us FOC daily. Everything upon request will be extra charges. E.g. 1: wifi have to be purchased daily for an hour or 3 hour usage. E.g. 2: 1 bottle of water per guest per room, extra have to purchase, if glass bottle is broken, have to pay 10THB, then I am wondering why not just get plastic bottle like all other hotels? Then they mentioned that they are eco-friendly. E.g. 3: As we are going for a floating market trip which starts very early in the morning, we asked if they could help us pack a few pieces of bread for us to take away. And of course, again we have to pay... it is just a few pieces of bread (less than 10 pieces for 6 of us) from the buffet line. Lastly, this will be my LAST stay and am NEVER going to return.

Lee L.
Singapore
December 19, 2015
good location and environment
location, room , friendly staff
Great

Kusuma S.
Sri Lanka
December 18, 2015
good location.but we dont like same menu breakfast
good location,,very good shopping,,good service,,peacefull athmosphear
no any serious issues.my 6 nights stay is very happy.and good.

Tung W.
Singapore
December 17, 2015
not worth rated as 4 stars hotel!
good location with night markets and near BTS
Pleasant stay, But no wifi,must pay if want to use! some 3 stars hotel also provides free wifi. And a four star hotel should have at least provide basic necessities such as shaver, tooth brush and tooth paste. no indoor shoes (maybe not required?) Plug was installed at a weird level (very near the table, no gap for wire). The fridge were dirty... Breakfast buffet: coffee not nice, cereals option too limited, orange juice taste like syrup drink... alot more rooms for improvement and upgrading...

Lau H.
Malaysia
December 16, 2015
Good location.
Good location, clean room and convenient.
The hotel location is good but the food is just ok only.

Marie L.
South Africa
December 15, 2015
great location
Location and staff
Our stay in the family suite and junior room was good. Location is great. This is our 6th visit to Indra Regent Hotel. Staff helpfull and friendly in reception. Must say the breakfast was very disappointing or the lack of breakfast, would rather go without breakfast.

TORIKURU K.
Japan
December 12, 2015
Good location
near to station, shopping mall and staff performance
Very quick check-in.The room is clean and big enough for two. Free coffe and tea in the room which gave us an extra happy before sleep.

Hui S.
Singapore
December 12, 2015
location is good, value for money, no wifi
location, spacious room, breakfast
no wifi.. good location. service was alright

Hui S.
Singapore
December 12, 2015
good location, no wifi, big room
location, breakfast, spacious
i have come to a point that i happily assume a 4-star hotel in a big city would provide wifi for free. proven wrong and had to pay 250 baht for each 1 hour usage. good breakfast. spacious room. good location. comfort level is.. average..