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Excellent 8.8
Based on 10575 reviews

Recent customer comments

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based on 10575 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.6
  • Location 8.2
  • Room Comfort/Standard 9.0
  • Staff Performance 9.0
  • Value for Money 8.5
  • Food/Dining 8.8

10 Takuya S.
December 28, 2015
Very Comfotable & Nice Staff
Staff, View and room

7.7 Stephan Z.
December 26, 2015
2 days le bua as starter hthaabd travel
1. view 2 breakfast 3 size of room
We liked view / we did not like: welcome at frontdesk. It would be so easy offering a cold or hot tea - its a warm welcome and doesnt cost a lot the hotel. The roof top bar is great but prices of drinks exhornitant, well it works, why not charging so much money :-)))

10 Ashley D.
United States
December 24, 2015
Incredible hotel!
The ambience the food and the staff were amazing
Our stay was incredible at this hotel. The staff was so courteous and helpful. The restaurants and bar were superb. The hotel rooms were amazing. This hotel is everything I could've hoped for.

6.7 Monica A.
December 23, 2015
A great disappointment!
The size of the room, the views and the breakfast
It was not as I had expected. It was in fact a disappointment. The hotel prides it's self as being a 5 Star organization! However it was perhaps 10 years ago, not now. It is very outdated, facade and floors are very dingy, dark and very old-fashioned. It needs a total overhaul in order to remain on top! The facade, balcony etc... Is very dirty, rundown and dusty. Walls on the exterior were peeling and many cracks can be seen. It seriously needs an upgrading. However that said, its housekeeping try their best to clean the place. Even the towels need an overhaul. Spacious but dark and dirty furniture. Even complimentary fruit platter was probably recycled. Soft and not fresh. Check in was way too long and we needed to wait at least 2-3 hrs to check in. They compensated us by giving us complimentary snacks, drinks and 2 bottles of their house wine, which we thank them for! If I had known better I would have stayed elsewhere where it was really 5 Star. The views from the distill bar and sky bar was great though. The hotel only has the views to boast about. Other than that it was not up to my expectations and I hope that the management will do something to upgrade the ailing hotel and live up to its 5 Star image!

7.3 Lalit B.
December 22, 2015
A home within
Sky Bar , Lounge cafe and sweeming pool

2.3 Ethan P.
December 21, 2015
Service is the worst ever stayed over entire trip
They think they are top view resto but not... They rated them high class but services sux... They charged well too high for the services given... I stayed all quality ones but this is overrated... Old... Smelly... I suggest people have choices don't stay this one.

December 21, 2015

8.3 Shima A.
December 19, 2015
Free upgrade to Lebua Tower Club Suite at Level 56
Space, cleanliness, service
I fell ill right before this trip and ended up staying in my room, most of my stay. However the space of the suite and the service by the staff helped made me feel comfortable. Otherwise the facilities of the State Tower is amazing although I did not get to spend much time at the sun deck, pool, gym and even the sauna and steam room in the gym. I was upgraded to the Tower Club Suite which was very appreciated. Housekeeping does the room cleaning twice a day which is inconvenient if you are in the room all day. They also ring the doorbell to provide pushcart service every few hours to ask if you need an extra towel or more drinks in your fridge or an extra tube of shampoo. Very considerate but again, not welcomed if you do not want to be disturbed so remember to turn on the DND sign if that's the case. The staff are genuinely helpful, friendly and informative. I will definitely stay at Lebua again.

8.7 Minnie L.
United Kingdom
December 19, 2015
Had a fab stay
The sky bar the rooms and staff
I feel customers staying in the hotel should had preference to visit the sky bar during there stay

10 Loh S.
December 18, 2015
Nice stay at hotel
Beautiful view at day and night
Very well kept room and bed is comfy