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2015
Excellent 8.8
Based on 10652 reviews

Recent customer comments

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Excellent



based on 10652 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.7
  • Location 8.2
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.5
  • Food/Dining 8.8

Ingolf W.
Germany
November 14, 2015
Always overwhelming stay
Room staff breakfast
I enjoy the lebua every time when I'm in Bangkok

Melvin D.
United Kingdom
November 14, 2015
Excellent is an understatement
The room and river view, the bars and breeze restaurant was wonderful
We started our holiday here for the first night it was amazing. The staff were so helpful . Everything was no trouble at all. The distil bar was lovely and the breeze restaurant is a must the tasting menu and the different wine was well worth the experience with a wonderful view. Thank you

monique L.
United States
November 12, 2015
disappointment
location; location; location
overrated expensive rooftop restaurant and bar; commercial; 'tired' outdated hotel; nrrd new improved floors and to do away with old grey Indian marble and chrome combination. the guest relations yod was exceptionally helpful.

Gim S.
Thailand
November 12, 2015
All that glitters.....not always gold.
The superb views from the 64th floor. The spacious suites. Friendly and smiling staff.
We were on time at official check in time 2pm but were given a room at 3.45pm. Just waiting in the lobby. No other hospitality gesture like offer a drink of water while waiting. Then offered a room on smoking floor when special requests for non - smoking room due to asthma allergy to cigarette smoke.

Joyce B.
Philippines
November 12, 2015
Great room, great view
Balcony view, dome, staff services
I love the balcony view. Amazing. Staffs are helpful. Great visit and access to the Dome and Sirocco

Bianca N.
United Kingdom
November 11, 2015
Great hotel- 5 star all the way
Rooms, service, sky bar
We had a great time, worth every penny. Definitely check out the sky bat and distill, gorgeous views!

Qiwen Z.
China
November 09, 2015
Dress code for rooftop bar is too strict!
Service is good

Winnie L.
Canada
November 09, 2015
Excellent
View

Hans B.
Germany
November 09, 2015
Like staying in a badly organized train station
quick checkout
Checkin procedures tedious, overcomplicated, obviously with staff that is heavily under pressure. After half an hour of waiting for check up, with passports and credit cards confiscated, you fell like moving to another place. It takes another 10 minutes for the assistant front office manager to show up, and declare icyly that the room is not ready, and that she cannot do anything about it. She could not care less. While waiting, you realize that the same thing happens to other guests who are treated in the same way. not to be recommended

Ang Y.
Singapore
November 09, 2015
Perfect except for location
Spacious, gracious, variety of food for breakfast
Perfect