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2015
Excellent 8.8
Based on 10646 reviews

Recent customer comments

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Excellent



based on 10646 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.7
  • Location 8.2
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.5
  • Food/Dining 8.8

MICHEL G.
United States
September 29, 2015
Disappointing stay.
Excellent staff, outstanding concierge, very good breakfast.
I booked a suite at Lebua because on Agoda it says late check out 3pm allowed. But on site, I was told that I have to stay 2 nites for the 3 pm. I had paid extra for the riverview, but I didn't enjoy the view from the balcony, because of the 2 A/C units placed there, too noisy and hot. The horrible smell from the streets was present even on the 24th floor. I hated the layout of the suite, the living room at the entrance of the suite is not inviting, it looks more like a big vestibule and not having a window makes it worse. I didnt even use it. A waste of money for a suite. The bathroom was nice but the shower head holder was loose, we had to hold the shower spray the whole time. The kitchen had the strict minimum of utensils, I found it annoying having to call for a use of a knife. The TV is too small and the volume is stuck on high. We ended up not watching it. I hate having to call each time I found a discrepancy. The breakfast was excellent. The highlight of the stay was the staff. In general the staff was polite, professional and efficient. I would like to emphasize on the head of the concierge, the older gentleman. He is courtious, extremely friendly and attentive to our need. He is a real asset to your hotel. The french stagiaire by the name of Camille was outstanding. This young lady has a very bright future in the hotel business, if not in your organization. Besides the professionalism of your staff, I found my stay very disappointing and over priced. I was glad that I stayed only one night, otherwise I would have been even more upset. Having to pay so much for a suite, I expected it to be perfect, but it was very far from that.

Hong P.
Vietnam
September 28, 2015
Great view
Amazing view, spacious room
The hotel upgraded us from a one-bedroom river view suite to two-bedroom suite. It came with 4 big balconies, topped with amazing view. Everything was great, apart from the shower. The water took a few minutes to get hot, and it turned cold during my shower. The staffs are very friendly, and of course, having drinks at the rooftop is a must-do for visitors.

Yannick C.
France
September 28, 2015
a safe value for a nice week end VIP.
Location, room and balcony view are so awesome. Of course roof top is the must. Love it
Location, room and balcony view are so awesome. Of course roof top is the must. Love it.

Yannick C.
France
September 28, 2015
As usual a safe value place choice
location, view & room
love to stay there as you feel special, like a VIP. The view on terrace is so great. Good staff.

Roald K.
Norway
September 26, 2015
Great atmosphere and good staff performance.
Rooms were spacious, service was very good, staff were professional
We had a great saty at the Lebua. The room was spacious, beautifully decorated and furnished in warm colors. The bathroom was equally big, clean and comfortable. There was even a small kitchenette at the room. The breakfast comprised a variety of choices. I particularly appreciated the cooked ham which was sliced and given a fresh-up on the grill. The coffee was good, and you could choose cappuccino and other coffees upon request with no charges. There was plenty of staff at your service. The gym and swimming pool were nice. Of course the rooftop and the Sirocco restaurant were great experiences. Check in and check out were efficient processes.

suwandi I.
Indonesia
September 26, 2015
very nice hotel
balcony view, friendly staff, comfortable room
It is a nice night in lebua. Too bad only one night.

HOM G.
Singapore
September 26, 2015
Great Hotel
big and luxurious room, bed & bathroom
Every thing was warm, nice & comfortable especially the bed, the night view was fantastic except the lift and the wifi is slow, if not everything was perfect.

Kim J.
Norway
September 25, 2015
nice hotel with friendly staff
nice staff, big rooms and good breakfast
we had a pleasent stay at this hotel, everything was just great.

Juergen W.
Germany
September 22, 2015
lebua at State Tower
GYM, POOL, SKYBAR
we decided to have dinner outside the hotel.

Noah R.
United States
September 22, 2015
Very good hotel with premium location
Location to Chao Phraya River terminal is awesome for tourists. Lots of good places to shop in Silom area. Good access to train/skytrain and lots of tuk-tuks park wait nearby.
Really enjoyed our stay for our stop en route to Palau, KR. Hotel is incredibly well-situated near historic Chao Phraya River. Check-in staff incredibly hospitable. Arrived 8am and they accommodated (very) early check-in (no surcharge) realizing that we’d just flown in from NYC. Check-in proc. is lengthy but very personalized. Greeted and ack’d by surname multiple times and genuinely thanked for choosing to stay w/them. As a Westerner (and one that has lived in SE Asia), I was quite impressed. We req’d a high floor, non-smoking w/river view suite. Room met all of our requests and was quite spacious (def. a suite). Carpet a bit dated w/some ??? stains. Balcony locked, but once the staff knows there aren't any kids staying in room, they’ll unlock it. Fridge is large w/complimentary water bottles. Empty the mini-bar contents and fill it w/your own duty-free bevs and nibbles from the nearby 7-Eleven. Housekeeping happy to bring utensils. Mattress was unforgiving and has zero bounce; borderline uncomfortable. Our Agoda res. incl’d breakfast = *spectacular*. Don’t make this res. w/o breakfast. It’s quite a deal. You’ll be impressed. Hostesses are quite formal and greet you each morning as you step off the lift. They remembered name and seating pref. WOW. Breakfast buffet. Their sel. of food will please the palate of any guest. As chefs patrol their stations, it’s clear they’ve hired regional specialists to procure each type of cuisine; truly commendable. Ask for espresso drink, which was better than their coffee. No extra charge. Food quite fresh tasting and constantly being refreshed. Traveled w/scuba gear and concierge arranged a mini-van transport back to BKK for 900 Bt. Don’t use hotel's priv. car, it was 3X price. Don’t go out on the street thinking you'll find a lower fare. Rate from hotel's taxi stand was best we got. All in all, I would happily book again at lebua at State Tower. I think the hotel is lower 4* quality, but F&B were def. 5*.