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2015
Excellent 8.8
Based on 10633 reviews

Recent customer comments

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Excellent



based on 10633 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.7
  • Location 8.2
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.5
  • Food/Dining 8.8

SHENG W.
Taiwan
July 16, 2015
very nice view
fashion, good view, good food

chiehui F.
Malaysia
July 15, 2015
No
Unique,nice breakfasts n clean

sangkon L.
South Korea
July 15, 2015
Good
good
good

ludovic H.
France
July 14, 2015
Perfect
Amazing hotel, great gym and pool, good staff
I was here for my birthday, 3 nights, it's was perfect. They made a special cake for me. It was so kindly .

Xiu O.
Singapore
July 14, 2015
Lebua Hotel is a hotel u will come back again
very nice and comfortable room with nespresso machine.
The room service standard had drop compare to 2years ago when i first visited. The check in staff was not detail. Maybe she tot that was not our first visit and wanted to keep it short. Requested for a cot bed and the check in staff have reconfirm that they will set up 15mins later. But 4days in the hotel and we were totally forgotten. And we were jus too tired to bother so we didnt call. The room tv remote was spoilt. We had inform the lobby staff while going out. But wasnt fix . When checking out, we tried to call for luggage porter but no one answered. And so we tried all other numbers on the phone, no one answered as well. So we had ask our frens who was already in the lobby , to send the porter up to get our luggage. The staff in the hotel in the surface showing to be very helpful. But i do wish to have a more attentive one in doing the follow up instead.

Michael S.
Germany
July 14, 2015
Do it once for the view
View and breakfast
View is great and also breakfast. Pool is horrible. Area with chairs to lie in to small amd narrow. In addition a very disturbing noise from some kind of engine at pool. So relaximg at pool not possible.

Gaston N.
Singapore
July 14, 2015
Cold concierge
location, room size, shower
Ok.

seong-jin C.
South Korea
July 13, 2015
To make romantci trip
nice view, kind service
very comfortable

Michelle R.
Australia
July 13, 2015
Very dissatisfied after a comedy of errors
Breakfast buffet, view
We had seen some bad reviews but tried to have an open mind and hoped people had exaggerated. However we too had an awful experience. The staff continually provided is with wrong information which resulted in us being stranded or sent to places unnecessarily. Management refused to take responsibility for most errors but finally had to take responsibility for our room having no power on checkout day and us being moved to a room with air con but then moved back to our room with still no power. They provided us with a complimentary lunch before checkout as a result but couldn't even manage to get that right. We had chosen this hotel as we know how big and busy Bangkok is and had hoped they would make it an easier experience. They ended up making it miserable. We have never been so happy to leave a place in our lives. Aside from all the errors, the food and beverages are ridiculously overpriced for what they are. The whole place felt very pretentious and definitely not somewhere you can go to relax. The hotel is more suited to business people as all the restaurants and bars have a dress code. We saw guests even being told their clothing for breakfast was not appropriate. Breakfast is served by the pool so its understandable that some guests may dress so that they can swim after breakfast. Waiting for a lift was also a hassle, especially on a Friday or Saturday night when the bars and restaurants are full with non hotel guests. Sky bar is worth a short visit but not worth staying at the hotel for when non hotel guests can also visit the bar. The overall location of the restaurant is also not very good and appears to be in a bad part of town.

Gabriele-Isabel F.
Austria
July 11, 2015
Great hotel
Staff, service, friendliness