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Recent customer comments

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Excellent



based on 891 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.6
  • Location 8.2
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 7.5

Edward T.
Philippines
April 25, 2013
Really nice place
Comfort, airport access, value for money

William B.
United States
April 17, 2013
Outstanding service!
Staff, service, and convenience to airport
Outstanding. We had less than 24 hours in Bangkok, and had an early departure time, so we wanted to be close to the airport but in a quiet place. The hotel was perfect for our needs. It was clean and comfortable and very quiet. The receptionist and driver were exceptionally helpful, and gave us recommendations for a restaurant, drove us and picked us up and even gave us a cell phone to call them for pick-up. We couldn't have been happier with our choice for this kind of short, transit stay.

lewis M.
United Kingdom
April 15, 2013
Great base for a short stay
location staff stocked mini bar
Great location near airport, great price and helpful staff

Harish B.
United Kingdom
April 11, 2013
Great overnight Airport hotel
Free airport transfers, Comfortable room and friendly staff, breakfast included
Great overnight stay to rest between flights, the airports transfers and breakfast together with helpful staff and comfortable room. Also free mini bar on offer.

Slawomir S.
Poland
April 05, 2013
Good value for money, near airport, super staff
Very friendly staff, big room and tasty breakfast, free shuttle to the airport
I liked the place, free shuttle to and from airport provided, not crowded, breakfast very tasty and fresh, attentive and very friendly staff, especially the lady at the reception

Toomas U.
Estonia
March 25, 2013
Clean and quiet
Easy access to the airport High speed internet Friendly staff
Friendly stafff, quiet surroundings, smoothly organisized stay

Sharad B.
India
March 25, 2013
Outstanding short term airport hotel
Close to airport, best service in Thailand, willingness of staff to go the extra mile
If you are looking for a short term stay near the airport before an early morning departure, this is the hotel for you. Very reasonable and the service is better than 99% of 5 star hotels that I have stayed at. They pick you up from the airport, give you advice on where to go, shuttle you for free to the nearest BTS station, pick you up from the BTS station if you give them a call. They also give you a cellphone in case you get lost or need to call them for a pick-up from the BTS station. They arranged a Thai dinner for me at a local restaurant , and picked me up and dropped me off for free. They make a big effort to make their guests happy. I have stayed at this hotel three times and never been disappointed. Only downside is that it is very far from downtown BKK, so it's not the ideal hotel if you are planning on spending a lot of time in BKK.

David H.
United States
March 21, 2013
Very comfortable
Staff attention to detail, cleanliness, internet
We always try to stay at the Lilac Relax when we pass through Bangkok on business. The staff service is superb and the hotel very clean and comfortable. I can't think of a better place to "catch my breath" while traveling between business locations. I always look forward to staying at Lilac Relax. Their attention to detail is superb - like prompt and efficient airport pick-ups, super clean and kept up accommodations, and even complimentary soft drinks and snacks in the room.

margaret C.
Canada
March 21, 2013
great place to unwind, super staff
staff,location,amenities
great stay...staff really helpful...cell phone to call shuttle a bonus..enjoyed free snacks

Alan S.
Australia
March 19, 2013
Close to airport and good for overnight stay
Airport shuttle, friendliness of staff and general comfort
Airport shuttle worked well in both directions, the room was very comfortable and pleasant. It was a non smoking room. Bathroom was a good size. I enjoyed staying here.