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Recent customer comments

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based on 886 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.7
  • Location 8.2
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 7.5

8.3 Somjai C.
May 14, 2015
worth money I pay. Clean and good service
Location Service cleanliness
Shuttle bus, service, cleanliness is very very good. The room condition is good but the bathroom is clean but the bathroom floor condition is old and look dirty but it is actually clean. The minibar is amazing compared to the room price. 2 drinking bottles, 2 cans of beer, 2 bottles of coke, a uht milk, snack and instant coffee and tea. All of the are free. If they improve the bathroom floor, I will com back

9.7 Yvonne G.
April 29, 2015
Great little Hotel
Friendly staff, beautifully decorated, nice clean rooms
Hotel is excellent. It is near the airport and don't be put off by the surroundings particularly if you arrive at night. We were a bit nervous in the taxi by the time we arrived at the hotel but once we actually arrived it was just wonderful. Highly recommend it. Beautifully decorated with lots of care and lovely staff.

9 Adrianus G.
April 28, 2015
Transfer Hotel
Transfer hotel, shuttle service, good room
Nice Transfer Hotel. The staff was friendly and a very good shuttle service from and to the airport. The size of the room was good end clean. The surrounding has nothing to offer.

4 Felix K.
April 27, 2015
Non smoking hotel only
boutigue style, celan, snack in the room
I feel the hotel is strict. friend forget that cant smoke in the room but smoke that night. the next morning we are fined 1650 bath.

8.3 Oh K.
United States
April 23, 2015
Chinese-Thai Hospitality
1.Owner's welcome 2. Free shuttle 3. In-room massage service
It was a bit surprise because the hotel was further away than I expected. But the complimentary shuttle service was reall good. Oi, the lady owner was welcoming with a free drink when I was entering to the front office with a great smile. It felt good. I mistakenly put wrong date for the reservation, but Oi accommodated and fixed all messes very kindly for no penalty. Mini bar drinks including beer were free, even though I didn't drink. Wireless internet works very fast. Oi explained about the in-room massage services. It sounded good to me. So I made an appointment. The massage lady came on time and did a extremely professional Thai massage. It was the best massage ever. Early in the next morning, the driver gave me a ride to the airport. He was very kind doing five star service. All those good services way more than par even with a bit old building conditions.

8.7 Jane R.
United Kingdom
April 17, 2015
Affordable, clean hotel close to the airport
Airport pick up, cleanliness, value for money
Great little hotel if you need somewhere conveniently near to the Airport. They provide free pick up and drop off to/ from the airport and a decent breakfast. Rooms are clean and reasonably spacious. Great value. Would recommend.

7.7 Sarah G.
United States
April 15, 2015
Great place to stay near BKK
Large, comfortable beds, complimentary drinks & snacks, airport shuttle
A pleasant uneventful stay, close to BKK with a very convenient airport shuttle. Not much around the hotel to recommend, but a great place to rest up between flights or connections. The staff was kind and unobtrusive. The room and bath could use a little deep cleaning and paint here and there, but perfectly acceptable and well situated by the airport. I would stay again when between flights in Bangkok.

10 CHUN L.
Hong Kong
April 11, 2015
Lilac Relax Residence
1. Days before travel, I sent email in 23:00 and got reply within 10mins. In the email, it clearly showed me the waiting location 2. We came out from gate at ~1am and car picked up us within 10min. Just 10min, we arrived. The staff then ask me tomorrow schedule and arrange car. Really good interchange hotel service.

9 William B.
United States
April 08, 2015
Their location to the airport is so convenient.
The airport shuttle, nice room, very helpful staff.
The Lilac Residence was perfect for a quick stay. It's very close to the airport. Even for sightseeing, we used for airport line to get into the city. The staff were welcoming ane very helpful. It's a little hard to find but after a call from our cab drivier, he was met on the main road to by a staff to help.

9.3 James F.
April 04, 2015
Overnight stay perfect location to airport
Very pleasant all be it only one night