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Exceptional 9.2
Based on 383 reviews

Recent customer comments

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based on 383 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.8
  • Location 9.0
  • Room Comfort/Standard 9.5
  • Staff Performance 9.4
  • Value for Money 8.5
  • Food/Dining 9.1

9.7 Sally M.
United Kingdom
January 12, 2016
Worthy of it's top rating
Beautiful hotel, spacious room, great service
We thoroughly enjoyed our stay and only wish it was longer. The hotel reception areas are lovely, great pool, fantastic breakfast and outstanding service.

10 amorn I.
December 27, 2015
Great Service / View / Location

10 Timothy G.
December 24, 2015
The best
The most personal care you will ever get, beautiful grounds and pool.

9.7 Jerome T.
December 18, 2015
Fantastic stay in a great hotel
Buffet, staff, driver
This is really one of the best hotel in the world. We felt so good during our whole stay, thanks to a great staff, always helpful and pro-active for anything. We could really feel that they were always here for us as their ratio is 3 staff for 1 guest. The buffet restaurant is one of the greatest buffet I have ever tried (try the duck, so delicate). Location is nice if you like this quiet location by the river, but a bit to far from Sukhumvit area if you like there too. They have a very good driver organization from the airport, do not hesitate to book it.

9.3 Matthew S.
United States
November 20, 2015
Excellent honeymoon in 1505
Excellent floor butler/staff were very friendly and helpful, delicious buffet breakfast, and high end accommodations.
We spent the first part of our honeymoon here from 15-19 Nov 2015. The hotel did not disappoint and truly lives up to its world class name. We took the BMW 740i shuttle from the airport and were greeted with fresh sented towels, water and a luxury ride to the hotel. Didn't have to touch our bags again until they were set out for us in the room. Check in was completed in the comfort of our room and the staff walked us through the amenities and location of everything in the room. We were pleased to learn the floor had dedicated butler service that could be called from a button on either night stand. Another button was also dedicated for do not disturb. The staff went out of their was to show us kindness and meet our every need. They always knew how to anticipate. A great example is when our floor butler noticed my Allen Edmonds shoes were a bit dirty. While we were out for the day he took it upon himself to clean them and had them waiting for me when we returned. Very impressive! The room was appointed with quality that any audiophile would enjoy - denon sound system and Samsung tv with premium programming. The desk was multifunctional and the bedding was deluxe. Shower water pressure was great! We participated in the spa for a traditional Thai message in a private suite and did the Thai cooking class. Both experiences were excellent! Upon leavin we again took the bmw to the airport and staff walked out bags through check in all the way to security! Total professionalism. Only thing I would recommend is upgrading the toilets as they required the handle being held down for a long time to flush.

10 Sopha R.
September 26, 2015
Excellent service
appearance, staff are very efficient, good food
Excellent service and staffs are all efficient... Best service ever

9 Christopher R.
United States
September 14, 2015
Mandarin Oriental is classy
Beauty, staff friendliness, views
Fantastic hotel. I

9.3 Sheena L.
June 28, 2015
Fantastic Hotel
The best things about this hotel was the property itself, the spa and the staff.
Even though I only spent one night at the Mandarin Oriental, it was one of the best nights I've ever experienced. From the outstanding customer service to the very lush spa- this hotel has the best of everything. The only downside was the lack of free wi-fi. At this standard of hotel, you would think wireless internet would be included!

9.7 brenda C.
United Kingdom
June 14, 2015
Elegant , cosy and stylish!
Attentiveness , thoughtfulness and various choice of good food provided!

8.7 Con S.
May 23, 2015
A Great Hotel
The wonderful staff,The food,The great service
As far as I am concerned the Mandarin Oriental Bangkok is in a class of its own. In a good hotel you are lucky to find one or two good staff ,but at the Mandarin I can think of many I encountered. This includes Su who is a most wonderful lady that serves tea in the stunning lobby and who has a most positive attitude towards life. Also in the lobby they have a great piano player who is blind. I was touched at the kindness and respect shown to him by other members of the staff who graciously help him to get around. At the Bamboo Bar you will find a great barman who will make you one of his signature cocktails . Then kick back and enjoy the truly talented Jazz singer from America and the equally impressive saxophone and piano player all genuine professional musicians. When I arrived at the hotel I was unwell .No problem ,the Hotel has a fabulous nurse and a Doctor on the premisses .They gave me a test and had the results three hours later and supplied me the required medicine as well.Try that at another hotel,or anywhere for that matter. There are many more notable people not least is the lady who gave me a splendid massage at the hotel spa. Best I have ever had. Need I go on. This hotel has what is desperately lacking from the hotel industry.and that is genuine hospitality ,efficient and kind service. Few hotels take care of guests better and make them feel more welcomed and comfortable. Finally a tip of the hat to the good folks at Agoda who's great rate and easy to transact system made it possible for me to afford staying at this last bastion of luxury.To borrow the line of the the great actor Peter Ustinoff, "when I am leaving ,I am already planing my trip back"!.