arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 791 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.3
  • Location 7.0
  • Room Comfort/Standard 7.2
  • Service 7.2
  • Value for Money 7.1
  • Food/Dining 6.3

Eugene T.
Singapore
January 19, 2016
Not Pleasant
Bell Boy
Bad experience. Hotel seems old. Staff doesn't smile. Bell Boy was friendly and even helped us check location for the pier we are planning to go. The whole entire staffs, only the Bell Boy smiled and sincerely welcomed us. Hotel rooms is old... Lift used seems to be able to breakdown anytime. Location isn't good. Good thing we drove so that's fine. The nearby streets seems to be dangerous due to the fact that there are dims lightings, drunkards along the streets etc... just doesn't feel safe walking around there at night. Rating for our experience: 3 out of 10.

Mohd B.
Malaysia
December 31, 2015
Clean rooms with old furniture and fixtures
Clean and spacious rooms, quiet
Bangkok wants to be known as the city of smiles but when we walked into the hotel it felt as though we walked into a funeral parlour. There was a constant gloom throughout our stay at the hotel and not once did the reception staff smiled. It was all business-like and no warmth whatsoever. There were at least 4 reception staffs at the lobby and none made us feel welcome. However, the concierge and cleaners were great. Location of the hotel as advertised was misleading. It is no where near the train station. Transportation to get around is limited to taxis and tuk-tuk only. Only China town and a mall called Wangburapa Plaza was within walking distance, other places were miles away. As for the rooms, the sink had only one tap, which means no hot water. The shower was suppose to have hot water but it has a mind of its own and would only work intermittently. The bed felt over-used and the furniture dated.

Watcharin P.
Thailand
December 28, 2015
Don't like
Place,locate
Don't like

Gregor K.
Slovenia
December 19, 2015
Good
Clean, big room, nice colored
Ok

Ebrahim N.
India
December 09, 2015
very good hotel
location good staff worth ur monies
Very good

tantri R.
Indonesia
December 03, 2015
Overrated hotel
Food food food
Not really comfortable with this hotel, not so clean hotel, unfriendly staff, not a strategic hotel location

tantri R.
Indonesia
November 30, 2015
Expensive for that location and room
Location location location
Not really good

Chu L.
Malaysia
November 28, 2015
Unhappy Experince
First is I been informed they didn't have my booking asked me to call Agoda myself on 13 Nov at 8:45pm even I have my booking confirmation. After that, put 7 of us in 2 different room due to the reason hotel fully booked. Front office staff send the 6 pcs of small fruit to my room to apologise and explain her staff over look my booking to another week. This is I totally can not acceptable as I also work in hotel before. You have understand I paid the room for three and in the end I only get 1 family room with 4 persons and another room with 3 persons. Inside the room don't have all the nessary item should have. And the hotel is really really need to upgrade. With the amount I paid I think I can get something more near to city. And the staff from front office should send for training in the way answer customer like me. Remember customer maybe not always right but important.

steven V.
Australia
October 20, 2015
First Holliday in Thailand
Dry Cool and Central
GOOD

Michael K.
United States
September 02, 2015
Dreadful Stay
The best thing about the hotel was they did a bag check for my suitcase while I was at work.
The room was way overpriced. I checked in and asked for an early check in at which point I was quoted a fee to check in early. Then I get to my room and it had a stagnant old smell to it with stains on the furnishings. There were a few coplimentary bottles of water that I didnt drink. The morning of checkout I grabbed one on my way out of the room and when checking out a staff member told me if i take the water off the property then I will be charged for it! Additionally I booked for 2 adults and when my girlfriend came over the staff rang me requesting me to pay additional for my friend to which I replied I booked for 2. They sounded disappointed that I brought this up hesitantly said nevermind. I decided toook for another place the second night due to this unsatisfacory stay!