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Excellent 8.3
Based on 2653 reviews

Recent customer comments

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Excellent



based on 2653 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.7
  • Location 8.4
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 8.4
  • Food/Dining 7.7

Narunya K.
Thailand
February 22, 2016
great location
it's service apartment so the room is quite specious, located at the heart of Bkk so it's very convenient.

Jong L.
South Korea
February 12, 2016
This residence is suitable to stay with family. 7-
..

CHAN L.
Singapore
February 12, 2016
2nd time with this hotel
My 2nd stay in 2 years. The hotel room is big and comfortable with a kitchenette and dinning table. I like the sofa area which makes me feel homely while resting and watching tv. However the pillow in my room is a little to hard. And also, I had to reminder housekeeping to get me the room slipper (same thing happen last year). The hotel is near to Chit Lom BTS but still a bit of walk to the station. Street food and restaurants can be found nearby to hotel.

Supharat B.
Thailand
February 09, 2016
nice stayed
room is clean&comfy good chioce to stayed with baby staff is helpful

Nuraslina S.
Singapore
February 08, 2016
Not that great.
Cleanliness. Location. Big rooms.
Staffs had no basic manners and etiquette. To put it simply, they were rude. Especially one of the bellboy and one of the guy receptionist. Had to pay a deposit of 4000 baht when there was nothing in the room for us to purchase. Not even drinks. For wifi, only 2 people in the room was allowed to use it. They had a username and password. Basically, the wifi was restricted. We had to take turns to use the wifi as one username/password was only limited to one user. Imagine how inconvenient was that. Never came across such nonsense before in all my hotel stay. No daily supplies of mineral water, no top up of tissues. So we had to get our own outside. No housekeeping for our 5 days stay there. Even when we had left our trash outside the room, nobody cleared it. The shower keep on changing temperature without you even touching anything. Constantly changing to hot and cold back and forth. The swimming pool was too dark. Even the stairway to the pool was dark! We had to use lights from our phone to see the surroundings. The only light they had was from inside the pool. Sadly, the only good thing about this hotel is the cleanliness of the room and how big the room was. Other than that, it was a big no-no. Dampen our holiday mood getting such treatments from the hotel staff. Will never come back. And will never recommend anyone I know to stay here.

Martin L.
Germany
February 07, 2016
Appartment Style Rooms with limited view
Staff performance, Room size, Location
A very pleasant stay at this Hotel, great good quality rooms with a fully equipped kitchen. If there are items to complain so there are minor details e.g. very soft sofas, a small crack in the toilet etc. nothing really serious truly a good to high quality stay in Bangkok. To be expected in Bangkok, but there are other Hotels in this category who do this better, the rooms have a view to the next building wall only and in our case there had been construction next door. If you in Bangkok for shopping,sight seeing or nightlife this is a fantastic deal and great place to stay, if you have to work over the day you better wait until the construction is finished next door.

christopher F.
United States
February 07, 2016
nice stay
Location is very good except for the current construction nearby. For the price it is hard to complain though.

Agustin R.
United States
February 07, 2016
Best choice near US embassy
I stayed here twice because I needed to conduct some business at the embassy. This was the best, most spacious room offered and a good value. The room was spacious and felt like an apartment. The kitchenette was also nice. The staff was a bit cold at first, but they warmed up quickly. If I ever need to stay near the embassy again, this will be my first choice.

Laszlo M.
Hungary
February 04, 2016
Nice, huge apartment, facing a construction site
The apartment is nice, unnecessarily big, equipped with everything important. The bed is wide and comfy, the cleanliness is good. My only concern was that the room was facing a huge construction site, they were working 24 hours every day. Fortunately we were tired enough to not get bothered by the noise, which wasn't too annoying on the 20th floor anyway. Don't try to approach the hotel from the Ratchadamri BTS station, because there's no way between the skyscrapers. (Use Chit Lom station instead)

Jansuda K.
Thailand
February 04, 2016
A bit less than expected
Front office staff wasn't all that friendly or welcoming. They clearly hadn't understood what importance they bring to guest as their first impression. The male front office staff were better than the females in the front of house. The recreation center had great staff on hand though, very helpful in explaining the facilities, and very welcoming as well. As for the room...many things were coming apart within the rooms, maintenance it would appear are certainly needed though not a priority by the staff who are responsible for this. Wifi was subpar in connection, making it basically worthless. We had to use our 4g mobile connection. Hot water cooker was dirty, and with nothing on hand to clean it ourselves, we simply weren't able to use it. Linen was in great shape. A/C units, as there were three within this apartment were very good, so that's a huge plus for visitors. The location was great as well, for our business needs. Checkout was pleasant, and with no hassle or delays.