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2015
Excellent 8.2
Based on 6021 reviews

Recent customer comments

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Excellent



based on 6021 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.6
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.8
  • Food/Dining 7.5

WONHEE L.
South Korea
April 27, 2015
comfortable
location. service. breakfast
comgorrable for family with kids.

DANIA B.
Canada
April 27, 2015
Novotel Review
Location, cleanliness, staff
Unfortunately we were there for the New Year Holiday so the area was very busy. We loved the hotel and enjoyed our stay.

Monique C.
Thailand
April 27, 2015
Super Location
Location, breakfast,swimming pool
Good but hating people in front of the hotel trying to rip u off on taxi or etc...

Jia L.
Malaysia
April 26, 2015
Unpleasant stay
Location and cleanness
It was an unpleasant stay, we stayed for 4D3N, the TV remote control cannot switch channel throughout our stay and the bed is quite hard, my husband and I had backache every morning, thought this is still okay. Worst things happened after 2nights, on the third morning, toilet breakdown, we waited for more than one hour for the technician to come to fix it. After we got back to the hotel at night, power trip when I tried to switch on the light for the room. This is my first time experience power trip in the hotel. Customer service officer show no sympathy over these two incidents to us at all, and they sounded like we have done something wrong, no apology of course which we were quite disappointed that a 4stars hotel should have better customer service. Finally on our last day, late check out request was granted, however, we were being locked out when we tried to open our room door at around 12:45pm, in the end have to ask the housekeeper cleaning in the next door to help. Without asking and verify our identity, the housekeeper opened the door for us, this in turn trigger another security issue, because I didn't know the housekeeper and she didn't see us coming out from the room either. How can she be so sure we were actually staying in the room? Just a little bit concern the hotel security.

vincent B.
Philippines
April 26, 2015
stay was great, nice hotel
the staff, food and good service
It was an experience to remember

ching C.
Hong Kong
April 25, 2015
Great location but a bit old
Great location
Great location but a bit old

Netty N.
Indonesia
April 24, 2015
Very good
Bed, washroom, and view
Good

PEI S.
Malaysia
April 23, 2015
Great Location & Friendly Staff
Great Location, Comfortable and Friendly Staff
Overall good experience! The staff were very helpful and friendly to provide direction and information.

Audrey S.
Singapore
April 22, 2015
Location. So central. easy to walk around
Location. Close to everything. Train is nearby
Good. overall we enjoyed our stay. Breakfast is pretty good. I will return here again to stay as I find this place is a great location and easy to move about town. Lots of good food restaurants is around and don't really have to travel far.

Piradanan R.
Thailand
April 22, 2015
Great Location
Location, Cleanliness, Comfortable
It s the best location for shopping,near bts,restaurants. I will definitely stay again.