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Excellent 8.2
Based on 5957 reviews

Recent customer comments

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based on 5957 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.6
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.8
  • Food/Dining 7.5

Joyi Y.
July 20, 2015
Terrible customer service
Due to its convenient location, we have stayed in this hotel numerous times. It has always been our first choice, until something ridiculous happened. I called the operator to help us make a reservation at a local restaurant as we don't speak Thai. First she told me, she has to charge 16 baht for that call. I told her, during my previous stays, I was never charged this amount. Where is the consistency ? I repeated again, "can you call for us and make a reservation for 8 people". She asked me to make the call myself. I was shocked by hearing this. I repeated again, "I don't speak Thai, can you help me?" She replied: " you don't speak Thai?, you only speak English ?" Novotel calls themselves a 4 star hotel. Is this kind of service what a 4 star hotel should provide ? I was very disappointed. Another incident, I called the operator on the second day of our arrival to have someone to come and fix out bathtub drainage. No one came. No one. We had to shower in a bathtub that was flooded with water which took at least 30 mins to drain for 3 days. It was unbelievable.

Wong P.
July 20, 2015
Stay in Novotel us good
breakfast spread is good
On the whole hotel was good except hotel room is a little bit dim. Glass door on the bath tub is quite dangerous. Besides bath tub is quite high and can be dangerous to old people using it.

Lydia W.
July 19, 2015
Great location, needs an overhaul
Location, Service, Location
I always opt to stay at this hotel but recently its beginning to look dated, tired and worn out from lack of renovation and decor. Its still stuck in the 90s with its interior and the rooms are looking quite jaded. Had it not been for its excellent location in the heart of town, I wouldn't stay here. It pales in comparison with all the stylish hotels around it and it badly needs an overhaul. Their staff are friendly and its very convenient if you need to give non thai instructions to taxi drivers. Great for people travelling with old folks and children and can't wander off too far. Walkable to all city malls and restaurants.

Bee N.
July 18, 2015
Great location and great breakfast buffet
Location, good room size and great choice of breakfast buffet
The location was 2 min walk from Siam train station. You can walk to MBk, paragon, World Trade Center and platinum mall. The room size was great for 2 Pax and big bathroom size. I have enjoyed my stay there and across the hotel , you can find massage place for 300bahts per hour for foot massage.

Jie C.
July 18, 2015
Perfect location

July 16, 2015
Excellent choice !
good location, good food, near amenities
We've always stayed at Novotel Siam Square whenever we can. The location is one of the most convenient one, giving us the option to take the airport train/BTS directly from the airport to the hotel. The rooms are clean and spacious. Staff are friendly and helpful. It's 5 mins walk to Siam Paragon. I highly recommended it .

Corrinne L.
July 15, 2015
Great location
Masaage centres nearby, lots of cafes nearby, MBK, Siam Paragon, Siam Discovery Center all within walking distance. Night street stalls shopping available too. Love it being near Siam Square shops.
Location has never failed me. Been staying here for the last 10 years or more. Rooms however need to be refurbished and the rooms here are much smaller than other Bangkok hotels. The bellmen are friendlier and more helpful than the front desk staff.

Siew H.
July 15, 2015
Enjoyed our stayed in this hotel.
Good location, room is clean and comfy and good breakfast with a wide spread of variety.
Very good location near to Siam BTS and shopping areas. Safe and easy to travel around. Room is clean and comfortable. Good breakfast with a wide spread of variety. The hotel could improve on the security area where hotel room card should be insert to access to the hotel rooms whereas currently no required.

Anthony L.
July 15, 2015
Good Location
Good location, price reasonable for 4 star, good shopping
Everything is fine.

Maria L.
July 14, 2015
Happy with Novotel Siam Square
Location is in tourist area but it's away from the main road where all the action is.
Hotel stay was pleasant, didn't have any issues with anything.