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Excellent 8.3
Based on 5697 reviews

Recent customer comments

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based on 5697 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 9.3
  • Room Comfort/Standard 8.5
  • Service 8.3
  • Value for Money 7.2
  • Food/Dining 7.8

Emiko K.
February 19, 2016
Recommended for a quick overnight for transit
proximity to airport, free shuttle, clean room
I would recommend this hotel if it's for a quick overnight stay, as it is clean and close to the airport.

Christine H.
United States
February 18, 2016
Beautiful hotel
We stayed at Novotel our last night in Bangkok since we had to be at the airport at 5:00 a.m. Since the rail system doesn't run that early we were worried about traffic. We had a beautiful room, nicest hotel we stayed in Thailand, but it was also $165.97 US dollars for the night. Very comfortable bed/pillows, desk in the room, wifi, nice pool and very quiet. It is right in the airport, so we simply walked from our room to the checkin area. They have a 24 hour stay where you can check in at anytime and stay up to your 24 hours. Worked great for us as we checked in early in the morning and then caught the airport express into Bangkok for last minute shopping.

Thorsten K.
February 17, 2016
Pleasant stay for connecting flghts
We stayed for just 3 hours sleep and had breakfast starting from 3 a.m.!!! Facility is clean and breakfast was good. Shuttle service from terminal for free, short drive less than 5 minutes. Good hotel for connecting flights!!

karen S.
United Kingdom
February 16, 2016
location amazing
so useful being able to walk to the airport.

Sharee H.
United States
February 16, 2016
Great for transit
close to airport, quiet, clean
I just needed a quick overnight at the Novotel. Checkin was quick, and when I walked into a smelly/smoky room, they quickly arranged a new room for me to move to. Sure wish smokers would respect non-smoking rooms! Breakfast was just ok. The staff weren't super quick about clearing tables, so it was a bit tricky finding somewhere to eat. The breakfast buffet didn't match the standard of the hotel. There's an underground tunnel to the airport, which made it very easy to transfer for my flight in the morning. Room was very nice, and the bathroom amenities good quality. I'll definitely stay here again when I need to.

Roan K.
February 14, 2016
Fantastic airport stay!
Location, Breakfast, Friendliness
Lovely stay before a 7am departure. We decided to stay close to the airport since we had kids, and so, the kids got a good night sleep, rolled out of bed at 4:30, had breakfast (which begins at 3:30am like a good airport hotel), got into the easy airport shuttle (you can walk too) and checked in easily at the airport before our international departure. No dashes to the check-in line. We also recovered from the flight without feeling awful for a whole day. Yay!

February 12, 2016
Bad Service at Check In

Brenda T.
February 11, 2016
Great Hotel for overnight stay
Hotel is very new and clean and was very convenient when we arrived into Bangkok very late one night and could not travel further into Thailand until the next day. So this hotel split the journey and we were rested and fresh the next day for long vehicle travel up north into Thailand. Rooms were very good size, bed very comfortable. Very modern and new. Breakfast was included and wonderful selection.

Torsten B.
February 11, 2016
Close with class
1: Closeness to the airport, 2: Excellent service, 3: Easy to go by train to central Bangkok
Our stay was very pleasant, especially since our flight was 14 hrs late. We could really enjoy the pool area and also have our dinner at the hotel before we had to checkin for our flight.

William D.
United States
February 11, 2016
Overnight Stay In Bangkok
Location, staff, cleanliness
I was visiting Thailand and staying in Chang Mai. My return flight to the US was at 7AM. The Novotel is next to the airport and made my travel plans very easy. A nice hotel and I would definetely stay there again.