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Excellent 8.3
Based on 5695 reviews

Recent customer comments

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Excellent



based on 5695 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 9.3
  • Room Comfort/Standard 8.5
  • Service 8.3
  • Value for Money 7.2
  • Food/Dining 7.8

Vicki S.
United States
October 09, 2015
Great location
The location close to the airport with a shuttle that transported you to the airport was a priority as we had a very early flight out of Bangkok. The room was very clean and the bed was comfortable.
The stay was great and had no problems at all. The convenience to the airport to leave on an early flight was great.

Mary T.
United States
October 09, 2015
Needlessly fancy
Location
I was not aware of any problems with the hotel during my brief stay, but it is too expensive. They hotel is very grand and you are expected to pay a premium for it. I stayed there for 7 hours!!! I assume that most of their customers are people traveling in or out of the airport. I didn't or wish to pay for opulent, I just wanted a clean and easy place to lay my head. The hotel is connected to the airport and very easy to use. I assume that this is what we pay the premium for but it was still disappointing. That said, the hotel is perfectly nice.

Milica V.
Australia
October 08, 2015
Novotel Bangkok Suvarnabhumi Airport
Conviniant location, quite good accomodation, lovely pool area
while at the airport, Novotel usually have a promotial rooms for more then half cheaper rates. Staff unproffesional. Asking few times for the adapter.

MARTIN R.
Northern Mariana Islands
October 07, 2015
Semi-convenient, but you could do better
Generous size room, comfortable bed, clean bathroom.
This hotel was billed as being closer and more integral to the airport than in reality. A long walk through a deserted tunnel to get there, I don't want to do that with luggage again. Restaurants were unreasonably expensive for average fare. You could pay 1/5 the price for a local area hotel and be better satisfied.

Peter A.
Australia
October 06, 2015
Great overnight stay for transit.
Location - staff - price
Through Agoda

Dan S.
Canada
October 06, 2015
Great stay
Room / food / service
Great - but pool closes at 10pm. Way too early for international travelers

Chas D.
United States
October 06, 2015
Great for my short visit!
Location, food, comfort.
This is an excellent hotel. I was only in Bangkok for about 10 hours due to a layover. I got in so late I didn't have time to go out. The location is about 5 minutes from the airport with a free shuttle. The staff was very friendly and attentive. The rooms comfortable. Room service was fast and the breakfast buffet was excellent. If your in town for a long layover this is a great place to stay. Of course if you are there for holiday you may want to find something closer to the heart of things.

Larry B.
Canada
October 05, 2015
Awesome Location !
Staff very friendly, Excellent Food, We were able to book day & Evening trips with transportation arranged by Staff trouble free & Pool Area was very relaxing and quiet
I would Highly recommend this Hotel to Others and I am looking forward To staying there again in the very near future.

Robert O.
Ireland
October 02, 2015
Nice stay!
Staff, food, cleaniness
One of the best experiences i have had with hotels. Nice staffs and very accommodating. The environment is cool n conducive.

sasahara S.
Japan
October 02, 2015
clean , comfortable
only location
room was not proper cleaning, reception location to far from entrance,room to far from lift lobby & breakfast menu to poor.