arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.3
Based on 5694 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 5694 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 9.3
  • Room Comfort/Standard 8.5
  • Service 8.3
  • Value for Money 7.2
  • Food/Dining 7.8

Jacob B.
United States
October 02, 2015
Perfect for resting before a flight
Location, Pool, Staff
My first time staying here and cutting 2 hours off my normal trip to the airport was great. Great for relaxing before a long flight. I walked 5 minutes with my luggage in the underground tunnel to airport. They had a shuttle service but I felt this would have taken longer. Room service was nice though pricey. Don't expect anything under 300 Baht. You can always walk to the airport and eat there too. Pool as relaxing and large with a small area for children to swim too. They have massage and an decent gym. Lots of cardio machines but not much for lifting if you are into lifting weights. All in all I would rate this a 4 out of 5 only because I feel the price is a little hefty even for the off season in Thailand. I will stay here again in the future.

Susan P.
United States
September 30, 2015
short stay
convening to airport, staff efficiency, attention to detail
Excellent met our needs. No need to continue this commentary. Keep up the good work.

jungmu S.
United States
September 30, 2015
Location
Convenient location food
Lovely

Fiona G.
United Kingdom
September 29, 2015
Over night stay
Perfect from start to finish. Transfer bus was waiting when I arrived. Staff very helpful.
I was met at the airport by the Novotel shuttle bus. I didn't have to wait for other guests to join the bus. When I arrived at the hotel I felt totally at ease which was important as I was travelling alone. The staff were polite and helpful and I was checked in quickly. The staff showed me to a lift. My room was lovely, which is what I needed after a very long flight. I went down to the restaurant for a meal and although I was alone the staff once again made me feel very welcome. I had a delicious meal then took myself off too bed as I had another flight early the next morning. The bed was very comfortable which meant I had a good nights sleep. I was woken by the early morning call I had ordered took myself down to a lovely breakfast. On checking out, once again it was swift and staff were on hand to order me a taxi which came immediately. A perfect overnight stay in a perfect hotel. Well worth the money. I would definitely stay again.

Nancy H.
United States
September 29, 2015
Comfortable but overly expensive
location, swimming pool, bed
Was okay. Front desk not overly attentive or efficient but okay. Location is very good for transit as can walk from terminal at any hour (is safe). Rooms are nice, large and bed is comfortable. Pool is okay but not a great shape for lap swimming. All is good but is quite expensive.

WONG J.
Hong Kong
September 27, 2015
Very Convenience Hotel
convenience
comfort

William J.
United States
September 26, 2015
Worth it!
Location, Food, Staff performance
I enjoyed my stay at the Novatel. It is pricey but you get you money's worth. It's nice, clean, comfortable, and has good food. Your wife will not be disappointed staying here.

Tim O.
United Kingdom
September 23, 2015
excellent hotel but should be cheaper
location huge comfortable bed blackout curtains
I've stayed many times due to easy access from airport - a 5 minute walk from the Basement level in the airport Lovely rooms with huge comfortable bed and nice bathroom However they charge too much because they can as it's the only hotel right next to the airport. They take financial advantage of foreigners and the cost should be half what they charge Ordinary Thai people are shocked and offended by the prices charged However if you want to be ripped off but have convenient comfortable hotel at the airport then go for it at £100+ a night!!

David C.
Indonesia
September 23, 2015
Convenient location right outside airport
Near airport, clean, very impressive lobby
Only short 1 night stay transit for 08:00 am flight the next day. Comfortable, bathroom a bit old design.

Allison H.
Australia
September 21, 2015
Great clean safe hotel great service 😀
Service
Awesome