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Excellent 8.3
Based on 5695 reviews

Recent customer comments

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based on 5695 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 9.3
  • Room Comfort/Standard 8.5
  • Service 8.3
  • Value for Money 7.2
  • Food/Dining 7.8

Tarun J.
January 07, 2015
Good Place for a long transit
Location, Room and Staff

victoria L.
United Kingdom
January 07, 2015
Overnight Stop at the Novotel
The Lobby, the room and the Buffet
We had a one night stopover in Bangkok and choice to stay at the Novotel which although it was a bit on the expensive side it was well worth it. The first thing you encounter is the Lovby which is amazing with all the different art work on display. Reception is efficient and helpful as well. The rooms were massive and probably one of the best rooms in a hotel I have come across. We choose to eat at the buffet which was not a dissappointment. There was a huge selection in the buffet of a variety of tasty dishes with something for everyone's taste. We had a few issues with the bathroom area but the manager compensated us for the inconvenience which was much appreciated and finally it's location so close to the airport with the free shuttle service door to door made it an excellent choice for our one night hotel stay.

john M.
United Kingdom
January 07, 2015
expensive option in Bangkok
location and quality
The Novotel at the airport is an excellent hotel but its in a city with many excellent hotels and it exploits its position to seriously over charge for everything. What you pay for a room is almost twice what you pay for a similar quality hotel in the city, they overcharge for breakfast and they also charge an exorbitant rate just to use the internet. So its certainly convenient if you have an early flight or arrive very late but other than that avoid it! Much better options 30 minutes away in the city.

Robin W.
United States
January 06, 2015
Great Transit Hotel
Shuttle, 24 hour stay policy, Room Comfort
The airport transfer was quick and easy which is great after long travels. The 24 check-out from time of arrival is quite nice rather than the typical required check-out time of noon. The room was fantastic...clean, comfortable, and well equipped. It would have been nice to have complimentary Wifi but it wasn't too expensive and the hotel is supposedly working on getting that.

Mikael H.
January 06, 2015
Very close to airport
Close to airport, nice rooms, have pool
Great stay before goto airplane. Relax in pool and in room

Punam G.
United Kingdom
January 05, 2015
Not as described
It's location
My room smelled of smoke when I specifically requested a non-smoking room. It took us 45 minutes to check-in. We got bitten in the room by mosquitos.

Matthew V.
United States
January 04, 2015
Best location possible
Location, convenience, shuttle

Walter M.
January 04, 2015
Rest after long trip
Location after a long trip
Great spot to gett acclimatized before moving on in Thailand

sande N.
United States
January 03, 2015
a quiet hotel in noisy Bangkok
I love the 24 hour stay, well appointed rooms, helpful desk/staff
I was to travel on New Years Day and wanted a quiet night before I left. It was very quiet and served its purpose very well. This is just an overall good place. The breakfast was very good. I experienced no problems whatever. My only issue would be, and it is an issue with many places these days, is why does everyone suddenly have windows from the sleeping area to the bathroom? Why do hotels think everyone likes to watch others go the bathroom? In the middle of the night, lights go on and everyone wakes up. It makes no sense to me whatever. Save your money hotels. This is stupid!

archibald L.
January 03, 2015
Good location
Handy to airport , big rooms ,very clean hotel
Good one night stay but breakfast was terrible