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Excellent 8.6
Based on 5298 reviews

Recent customer comments

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Excellent



based on 5298 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 8.2
  • Food/Dining 8.1

HERLINA T.
Indonesia
June 25, 2014
great stay
location service shopping centre
he staffs here are very friendly and helpful. They will listen and explain whatever doubts you have in person or via telecommunication. design and environment is quite up to my expectation too as well as the security here. the hotel is just next to MBK mall where you can link to other malls and BTS sky train so it is very convenient. they also offers 24 hours taxi so you do not have to worry when you check out. thumb up!

johan G.
Sweden
June 24, 2014
nice hotel, great breakfast, but bad smell in room
nice hotel, great location, great breakfast
very nice, big hotel (29 floors) with a grand lobby in 2 floors. (reception was at second floor) a piano bar on the bottom floor with live music and song in the nights. i arrived early in the morning, but i could check in straight away, no problem at all. the hotel is directly connected with MBK shopping center, which was very convenient! i stayed on 28th floor, the view was of course very nice, overlooking bangkok. the room was a bit old and worn. but ok for me. air condition was very good. However, there was a bad smell in my room..and that was not ok. upon my arrival, i smelled cigarette smoke in my room...i called the staff, and they sprayed my room and put some kind of air-cleaning filter machine in there. the cigarette smoke disappeared but another bad smell (like sewers or something) came instead...and remained. i thought i should give it a few days to see if it got better...but the bad smell did not go away. after complaining in the lobby i got my room upgraded to a bigger, more luxurious room on the same floor. nice. staff was overall mostly very nice and friendly. the breakfast was fantastic with everything you could imagine and more.. gym was amazing, biggest i've ever seen, with 3 big rooms and all the gym machines imgainable. also an outdoor jogging area, pool, squash, tennis and badminton courts. (basically on the roof of MBK) Except for the bad smell in my room, i would highly recommend this hotel to anyone staying in bangkok, long or short time.

Chin Y.
Singapore
June 24, 2014
A short, relaxing and affordable weekend break.
The hotel is just beside MBK. There is a indoor linkway to the mall. The room rate is reasonable price. They upgraded my room as I am quite unhappy about the fact that it is a entire smoke free hotel.
Hassle free, relaxing. Will consider this hotel for future trip to Bangkok.

josephine L.
Singapore
June 24, 2014
happy with the hotel condition.
close to mall. closerto bts. hotel cleaniness very up to standard
enjoyed our stayed , kids had great time there during the past 4 days. big deluxe room & 2 twin beds was really a needed choice.

dorothy L.
Singapore
June 23, 2014
Hotel was well furnished . Impressed . Comfortable
Bellboy was polite. Friendly and excellent initiative staff. Feel real safe in this hotel.
Comfortable, Safe, Great, Happy with their service, basically you pay for what you get. Impressed with their great service from the very first step i stepped into the hotel.,

chatuporn S.
Thailand
June 23, 2014
Water leaking at room 2724 forgot to report it
Staff friendly, next door to MBK and centrally city area
We just stay 1 night and half for doing some shopping pretty happy with that apart from water leaking from the roof in my room

Aloysius K.
Singapore
June 23, 2014
Good n centrally located
Staff friendliness , good for shopping and bts is next to the hotel
Good service with friendly staff and cleanliness room

Sut L.
Macau
June 23, 2014
Great Location but not very impressed
Location
The hotel is located right above MBK shopping mall and is within walking distances to Siam Paragon, Siam Discovery and many other popular shopping spots. BTS station is linked to MBK and MBK is linked to the hotel. Basically, everywhere you need to go nearby is linked. There is few things the hotel should work on: (1) shower area design - there is a door for the shower room area and the door can be opened/opened from both side. i am pregnant when i was staying at the hotel and there is NOTHING i could hold on to step out from the high bathtub... i had to hold onto the wall in order to ensure that i wont fall down... (2) shower head - the shower head was broken in my room (3) HSKP hotline staff could not speak English - i requested to have some cotton pads but she sent me some cottons??!? and the other time took me awhile to explain to her what cotton buds are... (4) Front Desk Staff - please SMILEEEEEEEEEEEEE. my friend and I checked in around 10pm and the staff looked tired... no smile no greetings. just ask us questions and requests to have my credit card for deposit and stuff like that. they work like a robot. Overall, the room is okay but it's kind of overrated. the only thing i like about is the location!

Anthony K.
Australia
June 23, 2014
Great Location
Location, shopping, BTS close by

Kah T.
Singapore
June 21, 2014
Great
Convenient
Enjoyable