arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.6
Based on 5274 reviews

Agoda Verified Reviews

Filter by traveler type
Excellent



based on 5274 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 8.7
  • Staff Performance 8.7
  • Value for Money 8.2
  • Food/Dining 8.1

9.7 Kumaraselvi S.
Singapore
June 25, 2015
My first visit to Bangkok
Cleanliness...service orientated and polite
I was greatly satisfied with their awesome service...all staffs were friendly and helpful. Conveient hotel to travel most of the important places. I would like to recommend and pay a visit again. Despite it is expensive...value for money.

9 Dennis L.
Singapore
June 25, 2015
Pathumwan princess
Safety, comfort, convenience
The place was safe and close to the mrt station. Security was adequate

8.3 CHIA L.
Taiwan
June 25, 2015
Nice location n convinent for shopping.
The outer view of the hotel is not really pretty. But the hotel is good n service is good as well.
The outer view of the hotel is not really pretty. But the hotel is good n service is good as well.

9.3 Clement L.
Singapore
June 23, 2015
Best hotel in Bangkok yet
location, services, facilities
We arrived on 18 June and was served by Ms Natasa, Duty Manager. We were welcome by her friendliness and fluent english. We receive a free upgrade to Hotel Suite and immediate check in at 1030am. The check in was efficient, took approx. 5 -10min. The Hotel Suite was amazingly spacious yet cosy. The Hotel Suite is worth every bit of cent, the wifi connection was great. We encounter a small hiccup during our 1st night stay but was address quickly. It took a couple of minutes after we called the house keeping before they come, followed by the Duty Guest Service Manager.She made some calls and arrange for a change of room, thus we got upgrade to Execuplus Suite. She also arranged a bell boy to move our luggage. Despite being really tired, the shifting took less than 30min. The wifi in Execuplus is bad, cause room too big, effective connection area is the washroom and changing room. We were greeted by Ms Ninlawan, Guest Service Manager at our door step the next day, she offered a plate of dessert and fruits and a hand-written apology card. She explained and apologies on behalf of the hotel and offered if there was anything else she could do for us. So we requested for late check out as our flight is at 9pm and our request was fulfilled. Tip your house keeping, it's worth the tip, tested and proven. The breakfast at Citi Bistro is a little disappointing, they have a limited spread of food and apart from the omelette which taste great, the rest was average. The gym is well equipped, there are instructors that provide free class for guest. There's 2 steam, 1 sauna, and full body dryer in the changing room. There's a outdoor swimming pool, 2 hot jacuzzi, badminton court, tennis, squash, basketball and table tennis area. The rate to airport is about 350 - 400 baht. We left during peak hour and it cost 370 baht which includes the 75 baht for 2 road gantry and approx 45min travelling time. Definitely worth staying, my first choice of stay for my next visit without doubt.

9 Clement L.
Singapore
June 23, 2015
Best service hotel in bangkok yet
Services, Location, Facilities
We arrived on 18 June and was served by Ms Natasa, Duty Manager. We were welcome by her friendliness and fluent english. We receive a free upgrade to Hotel Suite and immediate check in at 1030am. The check in was efficient, took approx. 5 -10min. The Hotel Suite was amazingly spacious yet cosy. The Hotel Suite is worth every bit of cent, the wifi connection was great. We encounter a small hiccup during our 1st night stay but was address quickly. It took a couple of minutes after we called the house keeping before they come, followed by the Duty Guest Service Manager.She made some calls and arrange for a change of room, thus we got upgrade to Execuplus Suite. She also arranged a bell boy to move our luggage. Despite being really tired, the shifting took less than 30min. The wifi in Execuplus is bad, cause room too big, effective connection area is the washroom and changing room. We were greeted by Ms Ninlawan, Guest Service Manager at our door step the next day, she offered a plate of dessert and fruits and a hand-written apology card. She explained and apologies on behalf of the hotel and offered if there was anything else she could do for us. So we requested for late check out as our flight is at 9pm and our request was fulfilled. Tip your house keeping, it's worth the tip, tested and proven. The breakfast at Citi Bistro is a little disappointing, they have a limited spread of food and apart from the omelette which taste great, the rest was average. The gym is well equipped, there are instructors that provide free class for guest. There's 2 steam, 1 sauna, and full body dryer in the changing room. There's a outdoor swimming pool, 2 hot jacuzzi, badminton court, tennis, squash, basketball and table tennis area. The rate to airport is about 350 - 400 baht. We left during peak hour and it cost 370 baht which includes the 75 baht for 2 road gantry and approx 45min travelling time. Definitely worth staying, my first choice of stay for my next visit without doubt.

8.7 terry A.
Australia
June 23, 2015
starting to show its age
location,location location
good

9.7 ROBERT H.
Australia
June 23, 2015
Love it!
I enjoyed my 5 nights there again for the facilities, the relaxtion and the friendly staff.
Great!

9.3 KEVIN A.
United Kingdom
June 23, 2015
5 star hotel
modern clean room, comfort, location

10 Rachel Y.
Singapore
June 23, 2015
Great staff , Comfy rooms, good location.
The location to many places is very convience , the staff is very helpful, can speak english well.

6.3 Kim L.
Singapore
June 22, 2015
Not vaue for money
location, locaton, location
middling