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Excellent 8.2
Based on 4065 reviews

Recent customer comments

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Excellent



based on 4065 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.1
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for Money 8.2
  • Food/Dining 7.1

Damien P.
United States
November 05, 2015
The great have fallen
Bell boy was nice and helpful, restaurant was pleasant, lobby is nice.
I fell in love with this place 5 years ago. It's gone down a lot. Room looks nice at first. Bath tub took a hour to fill up half way and water was warm at best. Oddly the Shower hot water and pressure worked fine for some strange reason. Internet is pretty much non existent and after waiting 18 hours for him to show up to work the I.T. Guy insisted I was the probelm, not the Internet even though the receptionist and bell boy couldn't connect in my room either and both blamed it on being a corner room. When I was in the elevator Other guests said the same about their room. There was no further attempts at correcting the issue during my stay and it costed me money because I Couldnt do my work while staying there. Definitely not a place for a working person or someone wanting strong wifi or a warm bath to relax in

Jew L.
Malaysia
November 03, 2015
Comfortable stay
Room, size, breakfast

BAYEJID K.
Bangladesh
November 03, 2015
GOOD ONE
cleanliness, location, staff
IT WAS GOOD, LOCATIONLY I FIND IT VERY CONVENIENT.

andrew M.
United Kingdom
November 02, 2015
a home from home
staff, large rooms, location
I am a regular visitor to both Bangkok and this hotel. I love the spacious rooms which have a homely feel rather than a hotel feel and the welcoming staff always make you feel valued. the breakfast has been improved recently and the service is second to none. I will be back soon!

louis K.
Australia
November 02, 2015
Phachara Paradise
Location, Infrastructure and Staff performance
An oasis of peace in the middle of the Nana war zone

Adam H.
United Kingdom
November 02, 2015
Great as always
Comfort, cleanliness, location
Fantastic area if u want a night out on nana, high quality hotel, stayed here 10+ times now, wouldn't stay anywhere else great value for money

Zaki S.
Bangladesh
October 30, 2015
Babymoon & Shopping
Big Room, Washing Machine, Wifi
Frankly it was ok. Value for money. But location is little off for our needs. During checkout was accused of putting stain in towel which was already there before. My wife didn't liked the food at the restaurant.

James H.
United Kingdom
October 30, 2015
Good but not fantastic
Location, room (executive), staff
My third stay here and generally good. But the hotel is getting a bit tired and needs updating. The spa is never open and breakfast room far too small. I choose executive room and for location I would stay here again but might look for a new option next time I go..

Grant L.
United States
October 28, 2015
Great Experience!
Location, Staff and Breakfast
What a great experience at this hotel! The location is great, just near the very fun Soi 18 with many outdoor cafes and fun bars, as well as a very short walk to Nana BTS station. The room was big and clean and the fact that it had a washing maching for my clothes made it very convenient. The front desk staff and pretty much any one working at Phachara Suites was amazingly courteous and friendly. They went out of their way to make my four night stay very memorable. I would recommend this hotel.

Chen M.
Singapore
October 28, 2015
Poor staff attitude
Nothing