arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.2
Based on 4852 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 4852 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for Money 8.1
  • Food/Dining 7.4

Abdulla J.
Maldives
May 25, 2014
Easy access to public transport
location/ ceanl/fast room service
I Have only one problem waiting for the room so long i arived hotel 7am but i get room after 5 hours my travel time is morthen 8 hours i was very tired .

DEEPAK S.
India
May 24, 2014
Very nice comfortable stay
Centrally located hotel with food joints and shopping area nearby
The rooms were clean and nice, had nice comfortable stay.

battushig K.
Mongolia
May 23, 2014
very nice
bed,comfortable,good price
my girlfriend and i liked the hotel very much. good location, price is very affordable friendly staff.

Michael H.
United Kingdom
May 23, 2014
Classy hotel
Rooms,staff and locality for need of business location
A wonderful stay with lovely staff made this a wonderful stay

James C.
Ireland
May 23, 2014
AAA Service from hotel staff, very friendly
Centraly located, near shops and bars, great service, family friendly
Always a pleasure to stay at this hotel, have stayed here at least 10 times now.

Karren C.
Philippines
May 23, 2014
Staff are very rude
location, room space and swimming pool
The staff are very unfriendly, especially the front desk staff. She is very rude to the customers. Very unhelpful. We went to Bangkok for business and they don't even have a business center space where you can work. We booked the suite 10th floor non smoking but it smells like cigarettes everywhere. Do not drink the complimentary water as it is not safe. The room is spacious but it is very old and smelly carpet outside the room. I asked for printing service and the other staff at the front desk said it is free for customers check in the hotel. Since I don't want to give them a copy of the document and it is already late, I decided to print the document in the morning. The staff available the next morning and asked if I can print the document.She told me about the price after I have printed the documents. She waited. I have printed about 20pages and explained that front desk last night explained it was free for guests in the hotel but she was very rude and said it is not and must pay. I said it is not really ideal and if you have explained earlier I wouldn't print the document. She said leave the document but I can't leave any confidential document and some staff because she knows I am a tourist. I don't mind paying but I don't want to tolerate from the hotel. I complained about it to their manager and she apologized. I will never stay in this hotel and will never recommend to any of my friends and relatives as well. It was a very bad experience and will rate this hotel 1 out of 10

jose P.
United States
May 23, 2014
5 Star Serivce
Friendly Attentive Staff, Very Clean, Excellent Value
I had the pleasure of staying at this hotel for 5 days. The service was great, the restaurant (Champions Sports Bar) in the lobby had great food and everyone was attentive. Excellent location near nightlife and transportation. Also worth mentioning was the fact that one of the bus boys asked how i was getting to airport when i was in the elevator and i was not sure. He then suggested that he would arrange a driver to pick me up at the hotel and drive me to airport. 5 minutes later front desk called my room to confirm time and date! Now that is what i call "5 Star Service!" Will recommend this Hotel to anyone!

Adhir K.
India
May 22, 2014
It was nice
room size, friendly staff and ease in checkin and out
The staff was very good, I checked in post mid night and they had my key etc ready and I did not have to wait. On my request for a late check out, they were very accommodating about it. Only wish they had a selection of pillows, as the ones in my room seem to have had better days.

Kenneth C.
Singapore
May 22, 2014
Kind of disappointed compare to my last stay
Location, Room and Food
This is my 2nd time staying at this hotel. I was very pleased during my 1st time stay. But I was kind of disappointed this time round as the service is quite bad. My room Wifi is not working and I called 3 times to report fault, but nobody attended to me. End up I have to tap onto other rooms' wifi access. But overall the room is still big and comfy., The location is great too.

peter M.
Australia
May 21, 2014
Great quailty hotel
Great quality hotel, central to shopping and night life
Great quality hotel, central to shopping and night life