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Excellent 8.2
Based on 4851 reviews

Recent customer comments

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Excellent



based on 4851 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.6
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Staff Performance 8.3
  • Value for Money 8.1
  • Food/Dining 7.4

8 Prakash G.
Singapore
December 02, 2015
Busy Hotel
Location, Rooms, Breakfast
Good hotel to stay in. Staff are a little arrogant as its a centralised hotel and occupancy rate is high. Check in and check out is slow and despite early bookings you cannot get your special request fulfilled as I've tried many times. Otherwise breakfast is acceptable, Pricing is acceptable and the rooms and decently big enough for occupancy. Nice location and hotel. Rooms are well maintanined.

7.3 Didier B.
Switzerland
December 02, 2015
Good location
Location, price, room size
Check supposed to be at 14:00, we arrived at 15:00 but reception told us that the room will be ready at 16:00 only. Quite disappointing after a long trip. Hotel location is good but this place is getting a bit old or is not properly maintained (mold in our bathroom). Location on Soi 11 is only 5 mm walk away from Nana Station) and there are several good restaurants around. Good rates and room size is very nice. All-in-all it was a good stay.

6 shane L.
Australia
December 02, 2015
Great value for Money and superb location
Location, Location, Location
Great value for money property in a superb location. I loved the idea having Starbucks in the lobby, rooms a old however comfortable bed and good shower

8 Prakash G.
Singapore
December 02, 2015
Action Street
Location, Rooms and breakfast
Stayed here many times but usually the check-in is a hassle to pass. Always don't get the request put in like rooms on the same floor and high floor and non smoking rooms. Despite reserving the hotel way in advance not once was this allocated. Besides all others are fine. Rooms are comfortable and sufficient. The whole street is always busy and that makes the place lively. Pubs, Clubs, Eateries, Health Centres, etc

6 Andrew H.
Canada
December 02, 2015
Needs renovation
Location, staff and location
Hotel great location and staff superb, but hotel is very tired and needs renovation

3.3 Tom B.
United States
December 01, 2015
Black mold Palace
on soi 11 and that's about it
It has become apparent that this property is also becoming run down and refurbishment and cleaning are needed. The sink and the shower were COVERED in black mold, and you could see black mold in the living room walls. Just disgusting.... No more staying at any "President" properties. Agoda was FANTASTIC in handling the issue!

8 salah E.
Cambodia
November 30, 2015
highly recommended
location, room size and cleaness, hotel staff
just perfect

6.7 John S.
United Kingdom
November 30, 2015
good hotel
location. comfort, location
good hotel, great comfort, and large room breakfast not included and an expensive add on and check in and check out rather slow

9 Olli T.
Finland
November 29, 2015
Good hotel, nice situatuin near Nana station
hotel staff, cleaniness, situation

6.7 Erik F.
Sweden
November 26, 2015
The room cleaning was sub standard
In a very central area, good swimmingpool, staff OK
It was an OK stay apart from one issue, had booked 2 rooms for our family. Check-in was fairly fast despite only one out of 4 counters was opened. Rooms were OK. What really did not work was the room cleaning. First day it was fine, and we got it cleaned before lunch. From there on it went down completely, very late cleaning, not enough towels, no hand towels provided after the first night etc. etc. By the end of our stay it seemed they had given up on cleaning the rooms as I had to remind about it thru the reception. I normally give a good tip - 100 Bath and expect some kind of service. Here they accepted the money but gave very basic service in return. I complained at the reception, and it was apparent i was not the only complainant.