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Recent customer comments

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Very good

based on 10386 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 7.0
  • Location 7.1
  • Room Comfort/Standard 7.2
  • Service 7.3
  • Value for Money 7.6
  • Food/Dining 7.0

David D.
January 27, 2014
Good staff, comfortable room
Comfortable room, lots of hot water, good ac
No WIFI, had to buy cards that could only be used in lobby. Great staff. Tours from lobby expensive. Halls had musty odour. Rooms could have been cleaner. Low lighting in bathroom. Comfortable beds. Fridge in room. Water bottles provided daily. Very nice pool area. Would return.

Wai C.
January 27, 2014
Great room! Except that location is far from city.
Friendly staffs, great view, nice surroundings below hotel
Overall an enjoyable stay. Friendly staffs, nice shops around hotel area. Only cons is the location of hotel not in city area.

Damian F.
New Zealand
January 23, 2014
Adequate for a 2 day stay in the central city
pool, bath, location

Maria S.
January 22, 2014
The place, staff and big room

January 22, 2014
Never again -- even for free!!!!
3? The only good thing abouot this hotel is the location!
The worst hotel we have ever stayed in!! The staffs could not speak a word of English, the room was dsgusting - dead bugs in the bathroom, stains on bedding, dirty towels and the whole room was stinky! To top it off, i was double charged for rooom service.

Julie B.
January 21, 2014
great location. service poor. no internet wifi!!!
location. breakfast

Qiaoli J.
United Kingdom
January 21, 2014
Friendly Staff,no activity and difficult location
Friendly staff ,good breakfast ,quite at night
this is not a hotel for solo travellers ,located in a large clothes trading center ,but with nothing around ,very quite at the night ,local Thai street food available but no diner or cafe around except eat from the hotel .there is also a huge market acrross the bridge ,good for local food experience.

Mohammad D.
January 20, 2014
Fantastic room and delicious hotel food!
Large room, delicious hotel food and friendly staff.
The hotel is very luxurious-looking and big. It has a few towers. My husband and I really love our room so much as it is so spacious and big. Our room is separated into two - bedroom and dining area/kitchen/living room. Very spacious indeed. We love the hotel food! Buffet breakfast was superb! I looked forward to breakfast every morning during our stay. Ordering food via room service was fast and also delicious. However, there was no free wi-fi, it has to be paid for its usage, and it was too expensive for a short period of usage so we did not bother to pay for it. It was a big disappointment to reach the hotel and found out that there is no free wifi. Could not contact our family members. Also, the communication barrier is quite disappointing too especially when we called for room service. The operators could not understand simple English and we had to speak slowly and in a repetitive way to make them understand.

bjorn S.
January 19, 2014
Bog hotel, Big familyrooms Nice breakfast
Family room, 3 restaurangs friendly Staff
We booked à last minute family room. Abit dirty and Old hotel but 3 restaurangs and good breakfast made us happy. Easy to pick up taxi

Howard L.
January 18, 2014
Relatively cheap and covers the basic essentials.
Privacy, no staff were intrusive, seldom saw them. Front desk staff werre very friendly and the pool area was relaxing.
Arrival was a shock. We arrived after midnight. The surrounding area looked like a slum. Front desk staff were disinterested and passively rude. The Palace looks much better in daylight as the area transforms into a busy market precinct. The included breakfast was very good value but had little variety day to day. Overall I would recommend this hotel for the price. We spent nine days in total then moved to the Sheraton Grande Sukhuumvit. Spoilt by the Sheraton but no price comparison.