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Recent customer comments

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Very good



based on 10322 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 6.9
  • Location 7.1
  • Room Comfort/Standard 7.2
  • Staff Performance 7.3
  • Value for Money 7.6
  • Food/Dining 7.0

6 PRASHANT S.
India
March 30, 2016
My comments
Staff is not co-operating, poor communication & there was no courtesy for guest.

4.4 Mihail M.
Australia
March 29, 2016
Bhj
Hh

5.2 Carol G.
Canada
March 29, 2016
Overrated
Compare to similar price hotel this one is definitely over rated. The pics are very nice but once in place it felt like a dormitory with a single bed.

6.8 Patrick H.
Australia
March 29, 2016
Happy Couples
We originally booked a two bedroom suite for two couples but after we checked in we discovered there was no ensuite and the second bedroom was small. By the time you put your suitcases on the floor you could barely walk around the bed. We decided to upgrade to a three bedroom suite which had an ensuite, big lounge, kitchenette and was very happy with the accommodation. We took a taxi everywhere as the hotel is not near MRT. Breakfast was great with a good variety of East and West food. Would be happy to stay there again:-)

8 weng M.
Singapore
March 28, 2016
Clean room, near to local market
Location near to wholesale market. Able to get cheap price of clothing by wholesale price. Beside river and can access by boat to shopping mall like MBK with only 8 baht per person. Worth than taxi & tuk tuk

7.7 Gail D.
Singapore
March 28, 2016
Friendly staff
Bobae Tower & shopping just beside the hotel. Taxi boat nearby

6.8 stephenie C.
United States
March 28, 2016
Doable
The facilities were very nice and everything you could've wanted could be found on site. there is no Wi-Fi in the rooms and The was a signal in the lobby is a bit poor. There is one computer to be used for the whole entire resort. The food was great and the staff members were kind. The location wasn't the best and it was a bit over crowded in the lobby's parking lot at all times. The rooms were old and the carpet and couches were very dirty . And on our first night in the hotel we found a huge cockroach waiting to greet us at the sink!

8.3 Bradley M.
Australia
March 27, 2016
Family stay in BNK
The ammenities, The Staff, The servive
We really enjoyed our stay, the hotel is huge & accommodates for all types of travelers. My only issue was the price of the food & beverages. They are over the top expensive. Other than than that I would be happy to recommend this hotel to anyone!

7 Christopher W.
Germany
March 26, 2016
very nice
room size, comfort, friendliness
it was wonderful, yet the room was dated and in need of serious refurbishment

3.6 Cody A.
Australia
March 26, 2016
Awful service, dark and musty rooms, and dismal facilities.
First the service: Once we had checked in, we asked the staff at the desk if they could make a call for us to book a cabaret show that we wanted to see. They rudely said that we needed to make the call from our own room. We explained that we did not speak Thai and needed some help. They just repeated to call from our room. We asked if there was a public phone in the lobby or nearby from which to call, they just repeated "From your room". This wasn't just a language issue as we had checked in previously with this staff member who spoke excellent English. When we went to exchange money, they said "We won't exchange your money now because we're dealing with customers who are checking out". Then, stood there talking amongst themselves for the next 45 minutes not serving a single customer or touching a computer while we used the infinitely slow wifi to find cash converters nearby. Facilities: 3 friends and I booked a 2 bedroom Prince Suite that ended up being small, cramped, dark, and musty. They have WIFI only on the lobby floor which is always cutting out or painfully slow as everyone in the hotel comes down to use it. The facilities are poorly signed, poorly managed, and you'd need a map to navigate the corridors or back passages to get anywhere. They even had a convention banquet held in the hallways with tabled throughout the hallways to our room. It was cramped and awkward for guests and diners. I would never recommend for anyone to stay here.