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Recent customer comments

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Very good



based on 10381 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 7.0
  • Location 7.1
  • Room Comfort/Standard 7.2
  • Service 7.3
  • Value for Money 7.6
  • Food/Dining 7.0

hanlei L.
Canada
February 18, 2013
great location, big room, clean, good environment
cheap(probably during promotion)
plan your trip ahead. so easy to go around. you can travel by boats to skytrain station. only 2 pier stops are needed.

ChuanXi X.
Singapore
February 18, 2013
Big room but service not good
city view
this is a 4-star hotel but no wifi/no 3G access from room. wifi at lobby is also chargeable. no power adapter can be provided.

Teresa T.
Malaysia
February 18, 2013
Hotel looks Grand but bad service
Outlook is nice
check in took me about 1 hour, i was standing in line with only 1 person in front of me. when it was my turn, they asked me to wait, they were busy with group check-in. a guest came forward to ask if his room was ready, he said 1 hour ago they said the room is not ready, still being cleaned, now the reception said need another 1 hour to get it cleaned. it was nearly 3pm. luckily my room was clean already as we took a suite. all other guests have to wait an extra hour after checking in to get their room cleaned. no smiles from reception, very bad customer service from hearing the way they talk.

Bartosz C.
Poland
February 17, 2013
hudge hotel in good localizacion
swimming pool
Hudge room, good facilities (swimming pool, big refrigerator, kitchen corner), Very expensive WIFI internet. Because hotel is hudge 800 rooms so prepare to long distance walking to go to exit, reception ect. Good localization in Bangkok

Bruce M.
United States
February 17, 2013
Do not stay there
none
The hotel is on top of the shopping however the shopping is all second class junk. My wife and I were in a suite, worn out furniture and carpet, also trim board was pulling away from the wall above curtain. Water at the tap in the bathroom cold, also bathroom very dirty and paint was peeling, mold around tiles and they leave dirt in the corners of the bathroom, kitchen cups dirty the smell was bad in the kitchen area Hall ways from elevator worn out, the hotel is in bad need of refurbishment at least tower "C"

ChuanXi X.
Singapore
February 17, 2013
Big room
Hardware is good
Service is not good, no wifi, even at lobby the wifi is chargeable. No power adaptor.

Geir H.
Norway
February 17, 2013
big smile and good service of the staff
staff,service and food/breakfast
this is nice place to stay in bangkok if you like view and good staff. hotel is some old but is good standard at it. location is some from partylife arena but is a good place if you like quit arena. taxi is anyway cheap so is no problem to move around if that is the case. staff is very nice and i love the souls that work at the pool bar. smiling and charming souls. pool bar have good choices in food and alcohol. breakfast is very good with many choices from western to asian styled food.

Benjamin K.
United Kingdom
February 17, 2013
Always a good deal...
Very well decorated inside,huge function rooms,good food and drink,room service....
Great place to stay,nice quiet area at night,seven eleven just a short walk and a massive bustling market is on all at the base of the tower,short walk for the river taxi too,all in all very good value.Nice to be away from the chaos of Khao San but still only five minutes in a tuk-tuk there.Lovely jade sculptures are all over the atriums.Pools good too.Only thing is its a little way to go anywhere so transport is needed..

XIAOLU L.
China
February 17, 2013
great place
best room serivice and good swimming pool
nearby great palace and shopping spot, the room service is good ,everyong has smile on the face

Ryan S.
Canada
February 17, 2013
Dated decor and expensive facilities
Breakfast, views from some rooms
Our (one child, two parents)stay at Prince Palace was a misleading one. Pictures on the website showed modern rooms and advertising proclaimed the use of internet and fitness rooms, but the reality requires guests to pay 300 BHT ($10US)per visit to the Fitness Room and 600 BHT for 24 hrs of internet service. Rooms were spacious and offered nice views, though the carpet in the Tower A hallway was very much in need of replacing; it was stained in many places and gave an impression of having seen better days. The hotel is a massive one catering to huge groups and we often felt lost in the sea of people, but we prefer a quieter ambiance to the big hotel shuffle, so that was perhaps our fault. Access to the train line is difficult with a child, requiring a boat taxi or a tuk tuk ride. Directions/ maps are not easily acquired at the reception area. Eating within the hotel is not cheap: we paid 1,400 BHT for a modest poolside dinner and were surprised to pay 200 BHT for a beer. We checked-out early and opted for a smaller, family run establishment where all facilities are included in the price of the room.