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Recent customer comments

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Very good



based on 10378 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 7.0
  • Location 7.1
  • Room Comfort/Standard 7.2
  • Service 7.3
  • Value for Money 7.6
  • Food/Dining 7.0

Brian L.
Denmark
January 18, 2013
Worn-out hotel that needs a new leadership team
The pool was great and the drinks were cold!
This hotel could be really great if a new leadership team could take over and it was refurbished! I'm not sure that the staff understood that they are there to service the guests! The pool area and the personnel at the pool bar performed a lot better than the rest of the staff.. THB 600 for 24h wifi is really pricey, most hotels offer this for free! You can do this a lot better.....

Devalingum G.
South Africa
January 18, 2013
Average hotel in a shooping area
Good Value for money
The hotel is large with various blocks of accomodation. The suite that we stayed in was a bit dated. The soap, shampoo, etc was not adequate for the four people that would typically stay in a two bedroom unit. The view of the city was great from any part of the complex. The hotel is situated close to the river taxi system which made accessibilty to the city reasonably easy.

Hong S.
Indonesia
January 18, 2013
Big Room Hotel with no good service
Good location and big room
we spent three nights at Prince Suite Room, it is nice and big room. Location is good and nice for shopping.

Norine T.
Singapore
January 18, 2013
Nice hotel but rooms are not clean.
Nice , big and grand hotel.
Surprise to know that Bangkok had such grand hotel . Whole sales shopping but services is not good. Min buy 3 pcs. Can take boat transport to another shopping mall cost 10 bath per person. Only young people can ride as they don't wait for u . It's fun .I booked 2 bed room suite but surprise to see only 1 bath room.

Stephen S.
Australia
January 18, 2013
Lovely hotel but terrible service
Very large and clean rooms, nice pool area
The staff were extremely unhelpful and looked endlessly for ways to make additional money (extremely high internet rates, harrassing you to take their taxi, the tourist information barely spoke English and despite asking for info on local buses he continuously repeated 'private transport' and attempted to coerce us into tour trips. We had a particularly unpleasant experience with the receptionist and Manager after a mistake with our booking days. We were phoned at 10pm and asked why we hadn't checked out that day. When we went downstairs to speak to them about the mix-up they demanded we pay for an extra night at full cost (we had booked with a discount voucher) or that we pack our bags and leave now. I attempted to resolve and negotiate (especially with it being 10pm at night) but they became aggressive and told me to be quiet. The manager told my husband to 'make her be quiet' then walked away. He refused to let us see our booking sheet. I would not stay here again.

daniel S.
Sweden
January 17, 2013
Not recommend
Cockroach in the room, hair in the toilet
We can't recommend this hotel. It's not value for money. The pool is ok, the breakfast is ok, but the hotel is old and it's not like it looks on the pictures. We ordered the hotel suit, but the deluxe room was better and cheaper. The staff was arrogant and I can't find my self satisfied with the price we paid compared to what we experienced. Sadly it's a low cost hotel to us, but you will have to pay much for stay there

LaCasta C.
Canada
January 16, 2013
Large hotel with great location
Fantastic Room
We stayed in a family suite and it was fantastic. Well worth the money. We have 3 kids and they all had plenty of space. There were 2 twin beds in one room, a queen in another and in ours was a king bed and a twin. 2 Bathrooms and a kitchen and Living Room. The pools were great and the shopping was cheap. The food at the pool bar was delicious. I would definately stay here again.

Julie T.
United Kingdom
January 16, 2013
Comfortable hotel, well sited for the old areas
crisp white sheets, two pools, massive and luxuriousl foyers & receptions
This hotel was just what we needed - crisp white sheets - lots of home comforts, nice showers, lots of room, nice decor. Fantastic views over Bangkok from the 19th floor suite, great swimming pools - one from swimming and one for leisure. Breakfast was a bit odd as the hotel was so big and catered for so many nationalities - so there was lots of choice. The room was well maintained and clean. Good aircon. Reception was very busy but efficient. The room was a godsend at teh end of a month trip with variable accommodation (including rustic huts) and so we indulged in clean sheets and air con. The hotel was well sited and close to the major old attractions - you still needed a taxi or tuk tukm, but it was not far to major attractions. The bottom of the hotel block is a vast garment market (wholesale but didn't mind us buying single items). you could buy any clothing item there very cheaply and it was fascinating.

David L.
United States
January 16, 2013
Great view of palace but hotel a little old
The view of the palace
The breakfast was a little disappointing. IT would have been nice if they had bacon and an omelet station. Those two things would of made the breakfast better. The room was big enough and the cost good, a far walk to get to room.

BENJAMIN B.
United Kingdom
January 16, 2013
Great location and value for money
Pool bar and view and location and customer service
A lovely hotel with excellent custormer service and friendly staff. The breakfast is pleasant and plentiful with good coffee. The room is of a decent size but with a cool shower!!! otherwise great overall value for money and the location is perfect to visit the old city temples and river boat cruises. Enjoy your stay.