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Recent customer comments

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Very good



based on 10313 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 6.9
  • Location 7.1
  • Room Comfort/Standard 7.2
  • Service 7.3
  • Value for Money 7.6
  • Food/Dining 7.0

6 lam Y.
Malaysia
August 12, 2012
Middle point but no restaurant around
Go where also like same distance
There is charge apply to jacuzzi and fitness equitment. Room average. Hotel is big, walk from room to main door or lobby also need a minutes.

8.7 Baohua T.
Singapore
August 12, 2012
Great Location Big room
Hotel rooms are big . Good location
stayed from 22nd to 25th july for 3 night in suite . rooms are big and good location . extended my stay in bangkok and retun to hotel to stay for last night on 27th july and depart 28th july . friendly staff in hotel . but at night time downstair very quiet .

5.3 Caroline T.
Australia
August 11, 2012
watch out the bed bugs do bite
The location was good opposite the river
this hotel was very dirty and bad bed bugs couldnt sleep all night it was so bad had marks all over my body. the mattress was so old the spings broken. looked at another room but just as bad. they did say they changed the mattres a bit better but still was bitten. great food and great starf. they need to fix there cleanlyness.

7 Dane J.
Canada
August 11, 2012
Clean and Good Sized Rooms
Clean, big rooms
Not a bad hotel for the price. This is a huge hotel but we were happy enough with it. Only negative is the location...not near anything really.

6.7 John J.
United States
August 11, 2012
Nice hotel once you see the main lobby.
Main lobby and pool area
Drivers need to bring guest to the main lobby to really apprciate the beautiful lobby. Bad impression going into the hotel of neighborhood. Needs to have free WiFi for a hotel like that for international and business travelers. It majesty the hotel cheap with charging for WiFi.

8.3 Mark P.
Australia
August 11, 2012
Grand Hotel but a bit dated...still very nice...
Great Facilities - pools, gym, very spacious, great decor, excellent staff, good overall condition.
We found the hotel fine. Very big property, so the foyer area could sometimes be very congested with guests coming and going. Services at the hotel were very good. Organising tours or hiring cars was very easy, a little bit dearer than doing those things yourself, but you pay for the service and the convenience of being able to do it all at the hotel. You can tell that in it's day it would of been an amazing hotel, little bit dated now, but still in great condition. Having 2 pools is a great asset as well. One is child shallow, and is surrounded by tables and chairs, has a bar and ressturant built into the area, it is set out really nice and at night it looks great. From here you get a great view of Bangkok. The other pool is near the gym, 25m long, 5ft deep, great for actual swimming and doing laps. Not alot of chairs up there though, but again great views. Pools were always clean and not over chlorinated, so it did not make your eyes red. Drinks in the hotel are really dear, so buy them outside and put them in the fridge in your room...easy. Restaurants in the hotel are a little bit dear, but they food was great. We ate there twice. Staff are very helpful and happy to chat. Buffet breakfast was standard type food, as most hotels are these days. Menu did not change though. Coffee was the worst coffee I have ever tasted - but that is a preference, not a reflection on the hotel. Hotel is massive and at first getting around was not easy, but after a day or so, you will work it out. There was not alot of info in the room about the hotel layout. There is a ferry stop no more than a minutes walk, which was super convenient and the first 6 floors of the hotel are actually indoor markets, where prices were fair and people were friendly. We would stay there again. Hotel does promote "free wi-fi", but that is either false or perhaps it is only with certain promo's, wi-fi rates are pretty high, we never used it. For the $55 per night that we paid - no com

7.3 Siew C.
Malaysia
August 10, 2012
Good service hotel
Old street + Morning market
Basically this is my second time stay at this hotel.Previously stay at 3 bedroom Family Suite,I very satisfy with thier cleaning at toilet or bed.Nothing to comment.Really good. This time stay at 2 bedroom Family Suite,cleaning at toilet need more improve!

5 ron V.
Netherlands
August 10, 2012
Dirty and smelly room
Swimming pool
Room was dirty and smelly. No vacuum cleaning and dust on the woodwork. Even after complaining twice it took a while to clean ( not thoroughly done). Furthermore the hotel is huge which causes lack of services.

7.7 Curtis A.
New Zealand
August 09, 2012
Large hotel, busy markets outside, good 4 star
large enough that it's very quiet, good pool area, great breakfast
Stayed for one night, hotel is as you would expect for a 4 star hotel, has about 5 or 6 places to eat at it, food is a bit expensive as is beer but you would expect it at this type of hotel, has 32 or something floors so a good view, pool is on 11th floor and is well designed however they play thumping beats all day long which doesn't help the relaxing part! over all would stay again Internet thing is avg though, you have to pay about usd for 24 hours of internet, its 3usd for 15 min.....pretty bad for a hotel in this room price!!

8.3 mariana M.
Indonesia
August 08, 2012
great location and room
near bobae market
i feel comfort stay with family in room, the 3 bed room suite has 2 toilet and 3 unit of television. the air condition is cold. we arrived at hotel quite early. i asked whether can check in or not. he help me check in directly. it is just 9'00 am. and ask for my credit card and they sweep it as guarantee. they didn't told me how much they sweep. it is better services if they told us how much they sweep.