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Excellent 9.0
Based on 2098 reviews

Recent customer comments

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based on 2098 reviews
  • Cleanliness 9.3
  • Facilities 8.9
  • Location 9.1
  • Room Comfort/Standard 9.2
  • Service 9.2
  • Value for money 8.5
  • Food/Dining 8.8

New Zealand
July 10, 2014
a liitle dissapointing this time
staff food location
as usual a great hotel but disappointing due to economic and political factors they had chosen to stop all food and drink service in the wing we were staying. An email was never sent as suggested to us should have been, to advise us of this and the alternative inclusive High afternoon tea and drinks pre dinner that were then offered at the Horizon club instead were of an inferior nature both in choice, service and décor. (seemed more like a lounge at an airport!!!!) Very disappointed as we had friends staying in another room that had not been to the Shangri La previous and we paid for the upmarket package without truly experiencing it this time. In fairness the staff were as usual very helpful but I feel management should make some compensation and personal apology

Mary E.
United States
July 09, 2014
Comfort. Ease, Pleasure.
Room with fantastic views ifnthenriver and all it's activity. Food service. Location.
Most lovely!

Mary E.
United States
July 08, 2014
View of river, breakfast buffet, comfort of room

Alexander L.
July 07, 2014
very nice hotel for resonable price
good location, nice territory, comfortable rooms
Very pleasant stay, conveniently located, though the prices for drinks in the bar aeras are more than expencive... nice swimming pool aera, comfortable rooms and very friendly staff.

Jessica C.
United Kingdom
July 01, 2014
Friendly staff, comfortable rooms luxury.
Recommend upgrade to horizon club. Clean, comfortable , friendly , luxurious hotel. Worth a stay in the main hotel not the wing (as restuarant is currently under construction in the wing)

David M.
United Kingdom
June 22, 2014
Relaxing stay.
Great rooms, great staff and great food/drink
I've stayed before and i will stay again. Great place to go.

Amrita T.
June 22, 2014
nice and relaxing
location, balcony, and view
great and romantic

Raymond K.
June 20, 2014
Very luxury hotel
Very good room, horizon club, fitness
The room was very comfortable. We stay in the clubroom with acces to the Horizon club. The service very very good breakfast and snacks. Nice swimming pool and fitness. Close to skytrain and shuttle boat.

John P.
June 19, 2014
If there is better available I'd like to find it.

June 11, 2014
Friendly Staff, Good Food,Standard not consistent
Staff, Food, Luxury
Friendly Staff, toilet flush very noisy. Standing shower temperature very slow warm up, takes around 5-10 minutes. Walk from Krungthep Wing to main wing for breakfast is 3 min walk. Have two building, one is krungthep , which is more luxury and more expensive. Main wing is normal room.