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Exceptional 9.1
Based on 1121 reviews

Agoda Verified Reviews

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Exceptional



based on 1121 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.2
  • Location 9.7
  • Room Comfort/Standard 9.2
  • Service 9.2
  • Value for Money 8.4
  • Food/Dining 8.5

Fong L.
Macau
December 31, 2014
good stay
1. Location 2. Staff Performance 3. Fast check-in and out
We have a very good experience with this hotel. Very impressed by the hotel service.

SAMI L.
Macau
December 27, 2014
Bad service and very old now
Location, location, location
I have had a bad experience this time. This is the 3rd time I choose to stay at Kempinski Hotel because I found it new and with good services the previous two times. However this time the hotel really disappointed me a lot...when the receptionist was escorting me to the room I was pulling my luggage but he didn't offer any help at all. Secondly the room is turning too old and the curtain inside the bathroom is not working and had a bad smell. Lastly and irritate me the most is when I called for the hotel shuttle service, the bell asked me to wait at the lobby then will notify me when the shuttle arrived, however he let other passengers get on the shuttle and totally forgot I was waiting at the lobby for 15 minutes already. I definitely will not stay at this hotel anymore!!!!

SUNGSU L.
South Korea
December 21, 2014
Perfect location!!, resort style hotel
Perfect location, resort style hotel, good food
Location is perfect!, Siam paragon is connected by passage, Gourmet market is useful supermarket in siam paragon. Swimming pool is wide and resort style. Palm & tropical tree is there. food is good and delicious. executive lounge service is very nice and staff is friendly.

Yuan R.
China
December 21, 2014
good location , clean room
location
we stayed at Kempinski in 2 nights when stopped by in Bangkok. It located in Siam commercial center, inter-connected to Siam Paragon, staff is very polite. When we checked in, hotel offered us a smelling room at 4th floor, we felt very unconformable, but they changed room for us very quickly. It's Christmas seasons during our stay, we say hello to the "Santa Claus"at lobby, in front of Christmas tree, but he did not give us any feedback, even a smile we did not receive. Rule "Santa Claus" we can't accept at this 5 star hotel, we are very regret about this.

Seonah L.
South Korea
December 19, 2014
Nice stay
Location, room, pool and garden

KIT H.
Hong Kong
December 16, 2014
An enjoyable stay
Excellent breakfast. Very good customer service and location.

SOJIN I.
South Korea
December 14, 2014
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Zuhair R.
United Arab Emirates
December 10, 2014
Great Experience
Every thing

Zuhair R.
United Arab Emirates
December 10, 2014
Great
Every think almost

Zuhair R.
United Arab Emirates
December 10, 2014
Excellent
Service, food and location