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Excellent 8.2
Based on 1692 reviews

Recent customer comments

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Excellent



based on 1692 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.7
  • Location 8.1
  • Room Comfort/Standard 8.2
  • Service 8.4
  • Value for Money 8.2
  • Food/Dining 8.1

ralph D.
United States
July 06, 2016
Absolutely not a 5 stars establishment
This is a nice hotel, but the rooms are not up to par, first room we were given ,#241,after asking for a quiet room, was a seriously dilapidated, very pungent moldy smell,with black mold growing inside the air conditioning unit, black mold on the shower walls as well as the bottom of the outside tub, stained carpet as well as bathroom countertop,chipped bathroom mirrors,broken/not working properly shower head,leaky shower door(door seal), directly above the entrance driveway, after 1 hour staying in the room I had to call the reception to get another room due to asthma attack to my son and myself,and the traffic from taxi/cars directly under our window. We were upgraded immediately to room 401 above the garden, no mold, quiet, decent room but not 5 stars. (got a fruit plate as an apologie the next day) Next day I stopped at the front desk to request a wake up call, the attendant wrote my request down (I did specify/insist on a 3:30am call), I am glad I do not rely on anyone as the wakeup call never happened.There are far better,real 5 star hotel in Bangkok for about the same price. Now for the good, the swimming pool/gardens are absolutely outstanding, the dinner buffet is top notch with excellent service and good wine. I did take pictures of the serious flaws in room 241, unfortunately no way to post here.

Benjamin G.
Switzerland
July 06, 2016
Good Location Poor Staff
Location and Food is Faboulous. Stuff is sometimes very slow or forgetful. The Ordered Bed for our child we have to tell the stuff 3 times. And we got it after the first night waiting. Very poor.

Aaron S.
United Kingdom
July 03, 2016
A resort hotel in the middle of town
A regular stopover for our family when travelling to Thailand.Great value, friendly staff, lovely buffet breakfast, close to the sky train, good facilities. One caveat, be prepared to get up early for beds by the pool during high Seadon.

GUILLUY O.
France
June 28, 2016
Good value for monez
Get upgraded to executive floor. Swimming pool is great. ...and Sunday lunch buffet was outstanding

Gonzalo P.
United States
June 17, 2016
Excellent
Fantastic pool

Tran H.
Vietnam
June 10, 2016
Excellent
Good hotel.!

Wong M.
Hong Kong
June 07, 2016
Will recommend to frds
Good for rooms, swimming pool, excellent view. But the window in the room i stayed is broken, cannot lock back after i unlock. I have to ask staff to help for everytime i unlocked the window. I didnt unlock the window again after twice trial. Room didnt equipped with hair dryer, need to borrow on request Late check out requires charges no matter how late i check in or even i have made the request in advance. Quite disappointted for this rule. Since some hotel allows a little bit late check out as i check in at night time.

Nunthiya P.
Thailand
June 03, 2016
Overall
Good

Stephanie S.
United Kingdom
May 30, 2016
Best hotel in bangkok
Great location, clean rooms, great pool !

Astrid B.
Switzerland
May 26, 2016
nice Hotel
the Hotel seems to ave a few years behind.but stil in very good condition.the room we had was a little dark but very nice.the Japanese Lady in the business Center is very friendly and competent.Breakfast is very good.friendly staff. The Location is a little bit quiet.Restaurants and 24/7 shops are not close by. I would choose this hotel again.he sts