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Very good 7.9
Based on 3687 reviews

Recent customer comments

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Very good



based on 3685 reviews
  • Cleanliness 7.8
  • Facilities 7.2
  • Location 8.4
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for money 8.0
  • Food/Dining 7.1
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James R. from United States
Solo travelers
Stayed 3 nights in June 2013
Not as good as it used to be
Price, location, free Wi-Fi
I have stayed at this hotel many times over the last 15 years. The price has always been hard to beat, especially the Agoda prices that are available. However the other reviews are correct when they say the hotel has not aged well. Carpets are worn out, air-conditioning systems drip onto the room floors, and hot water seems to be elusive most of the time. If hot water does find its way to your shower it will be fleeting and return to a shocking cold water within seconds. They seem unable to fix that. The restaurant quality has slipped considerably as well over the years which is unfortunate because they used to really have a good set up here. Fortunately the pool was open when I was there and it is a relaxing rooftop area. If the monsoons roll through while you're at the hotel, you can sit under the overhang of the rooftop pool area and use that space as your "balcony" to read with the soothing rain around you. The Tai-Pan Hotel is a shadow of its former self, but the price is hard to beat.
Reviewed June 22, 2013

Anthony C. from United States
Solo travelers
Stayed 2 nights in June 2013
Very nice stay
Location, food, staff
Reviewed June 21, 2013

Dan W. from United States
Business travelers
Stayed 14 nights in May 2013
Good
Friendly staff, good location, clean
Breakfast staff not good. Table service poor. Buffet food cold. Buffet not supported well. Egg bar poorly staffed.
Reviewed June 21, 2013

muniandy R. from Malaysia
Solo travelers
Stayed 2 nights in June 2013
pleasent stay. friendly staff
location location location
Nice and pleasent
Reviewed June 20, 2013

Des V. from Australia
Solo travelers
Stayed 4 nights in June 2013
nice room but stunk of cigarettes
locatibon food staff
Fine except for smelly room (tobacco)
Reviewed June 20, 2013

Tesk T. from Malaysia
Families with young children
Stayed 3 nights in June 2013
Average
Location, Shopping and food
Reviewed June 19, 2013

Jeffrey G. from United States
Couples
Stayed one night in June 2013
Great short time stay
price for last minute booking, location, and amenities
Reviewed June 18, 2013

Dan W. from United States
Business travelers
Stayed one night in June 2013
Good
Attentive staff, nice rooms, good location
The breakfast service is really poor. It used to be very good. It is almost like there is no manager. Food is good but cold. Serving dishes might be empty. Egg cooking counter unmanned. Waiter service really poor. Plenty of cooks and waiters but they do not seem to know what they should do. Carpets in the hallways and rooms need to be shampooed (cleaned). Particularly in traveled areas. House keeping and front desk service very good.
Reviewed June 18, 2013

Robert M. from United States
Solo travelers
Stayed one night in June 2013
It was a short stay but pleasant.
Location, convenience, access to public transport, near good restaurants
Reviewed June 13, 2013

Ryo T. from Japan
Solo travelers
Stayed one night in June 2013
It was discounted rate and is good.
Location is very good. You can walk to central area.
The front person is very business like. Not warm.
Reviewed June 12, 2013