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Very good 7.7
Based on 2229 reviews

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Very good



based on 2229 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.1
  • Location 8.1
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for Money 8.0
  • Food/Dining 7.0

Kitty T.
Hong Kong
June 16, 2015
Value for money, just the reception is really bad
Reservations, Guest Services, Size of room
Ms. at reservations team is really great! She helped me a lot of organizing my trip prior my arrival. I was happy until my arrival. Guest Services are handsome, nice and helpful, my first impression of hotel was great. Unfortunately story began. Our flight was an early flight, we arrived hotel at 12:00, we understand room must not be ready, so we asked to keep luggage, and we told reception we will be back after lunch. We came back at 15:00, the room was not ready. Ask us to wait for another 10 min, just inform us Housekeeping was not ready and ask us to wait with LONG FACE. When we started to get angry, the receptionist apologized then gave us one 24hr internet access code. We keep on waiting, then HSKP rang down asked us to wait for another 15min, we gave her a long face then she gave us whole stay free internet. When I asked where the nearest Dtac is, the receptionist asked me to go central world, she didn't give me the shop number or level, and we used quite long time to look for that. It would be better if she print out the addresses in city centre. I can decide which to go on my way to next attraction. Furthermore, the room was not clean and HSKP forgot to replace bath towel. Pressed speed dial key on phone fir HSKP but no ans. Guest Service helped us to find HSKP for replacement. We also tried the Spa on 32/F and the pool on 33/F. my Spa therapist was relaxing and great, but my sister said her one was not good. Spa did not have electronic warm bed/blanket is a bad point made guest feel cold during treatment. Pool is a bit small, but the view is great. Overall this is good value of money, room is spacious with kitchen and cooking utensils but for service needs to be improved. I am not expecting all smiling faces like five stars hotel, at least I expect a clean room and not long faces upon check. Check in time is 14:00, we got room at 15:25. This is ridiculous, especially we informed them we will be back after lunch.

LIM T.
Malaysia
June 14, 2015
Young & Friendly staff
cozy room, convenient location & great staff
It was not my first time staying in this hotel but it still gives me a very warm & comfortable feeling when I step into the hotel & hotel room everytime I step in. The hotel is situated at business district but still very convenient (not too much of traffic jam) to platinum mall, siam paragon, central embassy & other popular malls. On the side note, it's just 3 mins walk to the nearest 7-eleven to grab anything you like. :) The security of the hotel is good & the staffs are friendly too. eg: the staff will assist and ensure that the taxi drivers send us to the right place and etc. The only thing the management has changed -no more free wifi in the room, but that doesnt ruin our stay as the wifi charges is reasonable. We paid for 1400 bahts for 4 nights usage & 4 person usage. :) The next trip I shall try the in-house spa & massage services. Looking forward to stay in the hotel again.

man C.
Hong Kong
June 12, 2015
Unpleasant stay
Their rooms are big, pool is nice and only bell boys and security staff are nice
It's a bad experience stayed here. Firstly, I couldn't check in the room until 5pm. They claimed our room was still cleaning and no other rooms were available! Secondly, there's cockroaches inside the room! Found at least three!!! The lift is unstable, when we were taking the lift up to the pool, it was shaking and we were scared! I totally agree that we get what we paid, although it's cheap, the rooms are big, I'd never come back here again! Please think about other options before reserve a room there!

Leah B.
Australia
June 12, 2015
Clean, great location for solo mum w/ young child
My studio apartment was clean and spacious, close to rajdamri BTS (Silom line) and Chitlom BTS (Sukhumvit line), quiet safe surrounds, plentiful restaurants and walking distance to Lumpini.
Staff were friendly and permitted us an early check-In. Rooftop pool was perfect for a post-lunch splash after a hot morning out to prepare for the next outing. Didn't eat at the restaurant but it looked nice.

Kerry D.
British Virgin Islands
June 10, 2015
Lumpini
Location
Good

LOK L.
Hong Kong
June 07, 2015
its very good hotel, i will come again
pool, room, location
good

Nalinee C.
Thailand
June 05, 2015
Good location and qiet.
Location is good. Hotel is queit. The room is comfortable and have everything we need.
Over all are good, location, room, food. Staffs are helpful. It's balue for money.

Hida S.
Singapore
June 04, 2015
Great 2 bedroom stay.
Location, convenience, cleanliness.
Stayed in 2 bedroom unit. Spacious rooms, balcony, bathroom, kitchenette. Great location, 5mins walk to train station. 15mins walk towards the central shopping malls. Pool was small but had fantastic view of sunset. Couple of speakeasy rooftop bars around (Muse). Towels changed and beds made up daily. Could improve on kitchen amenities, lack of glasses and plates.

Phiphu T.
Thailand
June 04, 2015
if you love cockroaches, you will love this hotel.
Urbana Langsuan Bangkok
this hotel made me checked out at midnight of the day i checked in because of the hotel's pets, cockroaches. firstly, i found 1 small cockroach on a tv table in a bedroom in the evening,i thought just 1 cockroach was acceptable. however, when i was sleeping, i felt like something was crawling on my face and i found out that it was a big cockroach. i turned on all of the light in the room, i found another on a tv table again and it is unacceptable. unfortunately, while i was packing my luggage, i found another 2 roaches in drawers and another in a wardrobe...it is disgusting and unforgivable. "i didn't pay to live with a huge cockroach family." when i checked out at midnight, i complained the staff about their pets, yet she can't do anything but smile. the worst hotel ever.

Chee C.
Singapore
June 02, 2015
Value for money
Location, size and value
Location was great as it was 10 mins walk to chitlom BTS which is one stop from main area Siam. We booked a 3BR and got a nice surprise as it was very large, almost like a penthouse. The place is spacious and clean. The place is not luxurious like 5-6 star hotels but definitely value for money, especially for large groups.