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Recent customer comments

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Very good

based on 6286 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.4
  • Location 8.8
  • Room Comfort/Standard 7.5
  • Service 7.4
  • Value for Money 7.7
  • Food/Dining 7.5

Bob H.
United States
September 06, 2015
Great Value!
Location, breakfast, service
Great time with family!

Brian W.
United Kingdom
September 02, 2015
Very disappointing
Location, food
I booked a deluxe room with extra bed. The picture on the Agoda website (and also the hotel promotional video) shows a good sized room with double bed and matching single bed. My room was cramped, a peculiar shape with no extra bed. The staff brought in a folding bed of the type that could best be described as Army surplus - low on the ground, having a wooden base with a thin mattress. I complained to the manageress and asked if she could show me a room like the one in the Agoda picture. This she was unwilling or unable to do. It is my belief that the room shown in the picture no longer exists. In addition this hotel has seen better days. There is mould growing on the tiling grout in the shower. The shower tap in my room was held together with electrical tape and the carpets are old, dirty and stained. The carpet outside my room had "bits" all over it and appeared not to have been vacuumed for some time. When I mentioned this to the manageress (whose attitude was unhelpful throughout) she said she would "speak to housekeeping about it" This she may well have done but the carpet was not cleaned until 3 days later. I cannot see any way in which this hotel can justify its 4-star status. My recommendation is to look elsewhere.

Chee W.
August 31, 2015
Excellent hotel great staff
Location, staff, swimming pool
A great place to stay with excellent location, courteous staff, good swimming pool. Only let down by a horrendously waste of time free WiFi.

Alexander W.
United Kingdom
August 31, 2015
Very good value for money
Ok 4 star hotel, in a good location,many tourists,lifts very slow,(and there are 4). Food is very good, overall a good hotel.

Kelvin T.
August 31, 2015
Great stay as usual
Great location, spacious room & value for money
Duangtawan is my go-to hotel when I visit Chiangmai. Everything was great as usual except the wifi signal in my room was very weak.

Phuwin P.
August 30, 2015
The memorize in hotel
Food is good ,Room Comfortable and mostly staff are friendly
everything is good and thanks Agoda's for service me

Pichai P.
August 29, 2015
Internet in room hopeless. Very inconvenient.
Location, Breakfast & Convenience for tourists.
Housekeeping service really bad. Towels in the room day to day different. Very unpleasant. Internet signal extremely poor. Had to go out everyday looking for coffee shops outside to work. Not recommended for businessmen.

Piyolos N.
August 28, 2015
Good location, easy to get around
Good location, Good value for money
The hotel facilities are old, but still clean and functional. The room is big and clean. There are always a lot of people at the reception, but staff are helpful and friendly. Breakfast is ok.

Grant W.
August 27, 2015
What a great location
Location, views from room, front check in staff
Have mixed feelings about this hotel. Although the front check in staff were excellent, it seems that's where it ended. We got into our rooms, and after flying for 12 hrs to get there, all I wanted was a bath, but we had no towels or anything. After ringing reception, it took over an hour for them to deliver us towels, but no bathrobes, face towels or anything. By now we just gave up. The room was of a great size, and really comfortable, BUT- the walls are paper thin, with just soft talking causing complaints. Don't think I would stay here for this issue alone. If you are in a rush to leave your room, leave plenty of time for the elevators, as there can be quite a wait for them. On the plus side, there room service food was fantastic, some of the best I've ever had.

Richard A.
United Kingdom
August 26, 2015
Our Stay in Chiang Mai
Good location for the busy night market, good breakfast, efficient staff
We have stayed at the Duangtawan hotel before and find it incredibly good value for money. We booked through the Agoda website at a very good rate. The front of the hotel can be very noisy with the street noise from the night market so ask for a room at the back of the hotel. Don't be fooled that a high room at the front will be less noisy it's actually worse as the noise rises! The buffet breakfast is very good and the staff all friendly and accommodating. Lovely pool and gym facilities.