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Recent customer comments

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based on 1605 reviews
  • Cleanliness 8.4
  • Facilities 8.5
  • Location 8.1
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 8.3
  • Food/Dining 8.1

Mark F.
United States
April 18, 2015
Great Location
Within walking distance of night market and still a good value.
The food could use some improvment (bacon not good at all), but overall it's still a good value for the money.

Moe N.
April 17, 2015
First class experience
The food was wonderful and priced very well.The staff gavevus a beautiful welcome with lots of unexpected gifts,flowers n chocolates etc. the old cuntry styled music was a pleasure to listen
We enjoyed our stay so much and felt very sad to say good bye to the hotel and it staff. We will definitely return to this hotel upon our next visit and recomend it to our friends.Thanks you Empress.

james R.
United Kingdom
April 16, 2015
Good value
free welcome goody bag, turn-down service with orchids every night, grandeur
very pleasant stay, efficient from check-in to check-out, nothing was too much trouble for the staff, minimum fuss. Asked to check out a bit later than 12 and told no problem. Bell hop service could have been better, nobody on our arrival, then nobody to take luggage to room on arrival. On 16th floor, so concerned one window was unlocked- could be problematic for this with children. A guest lounge available on floor 17 for use of those staying on floors 16 and 17, but not as advertised. No snacks, drinks or newspapers available, just a seating area.

chris D.
April 15, 2015
Very nice...Excellent value
location, staff, food
Excellent ...would go back again

Wai C.
April 07, 2015
it is just okay
the receptionist is kind and the room is quite spacious
An okay hotel but the facilities are a bit old. it's close to the night biazza and the place is quiet

guoqiang L.
April 04, 2015
Big bed& room, nice location, good breakfast
Bed, breakfast, location
good in total, a little luxury, very big bed & room, nice breakfast, location is a little remote to ancient city, key is a problem when firstly u left u need the stuff to open the door, made us wait for 10 min.

graeme B.
March 31, 2015
Excellent customer service
STaff excellent, Pool and rooms large
One of the best Hotels I have every stayed .Staff where excellent customer service,,The rooms large and clean, arrival Bag of chocs and fresh fruit..FREE...The pool area Great,, WIFI not always working but free

March 28, 2015
Good hotel
Service, Environment, Food

Samuel G.
United States
March 23, 2015
Four sta
Staff, location , clean
Very pleasant

Hikaru I.
March 19, 2015
room condition, food, view