Back to hotel info

Recent customer comments

Filter by traveler type
Excellent



based on 1605 reviews
  • Cleanliness 8.4
  • Facilities 8.5
  • Location 8.1
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 8.3
  • Food/Dining 8.1

Sivakumar N.
Malaysia
December 16, 2013
We had wonderful pleasant stay at the Empress
Good breakfast, great staff and nice big room
Had a great time at Empress. We came in early but the Check in staff able to get atlest one room for us. We booked 3 deluxe room but they upgraded us to Executive rooms. All rooms in straight row and one of them was connecting room. Hotel staff were great, one the first day all of us got one sovenior each and daily at night ever room there wil be flowers and chocolate and good night note. Overall the Empress really Impress us. Thank You and keep it up.

Eng L.
Singapore
December 15, 2013
Comfortable and quite.
Room, breakfast n location.
Check-in and check-out fast. Room services good. Breakfast buffet and services good.

Osamu N.
Japan
December 12, 2013
fair
location, view and facility
fine hotel within walking distance from the famous night market. the street on the way was not baby tram friendly but still worth visiting the lively place. as to the hotel, the staff was fairly friendly and helpful. the room had typical smell of old hotel but was still bearable and we took no notice of at the end of day. we probably will pick this place in our next visit to Chiang Mai.

Wannachanok A.
Thailand
December 11, 2013
Reasonable price
Clean room
Totally ok but the free wifi is poor. (Often not access). This hotel is plenty of tour group. Many tourists at the.elevator, lobby, restaurant

zhigang W.
China
December 10, 2013
cozy and reasonable price
sanitation swimming pool staff
Overall satisfied ,but they did not told me the hotel-airport-hotel service was on the house ,that led to me extra cost for cabs.The staff both enthusiastic and polite ,room neat and tidy .food just so so ,swimming pool was fairly clean ,price was reasonable ! I will recommend friends to here !

May N.
Singapore
December 07, 2013
Unlikely to stay in this hotel again.
Surprised chocolate nightly, little gifts during breakfast , speedy response from housekeeping.
Strictly 2 pax to a room. We had 2 executive rooms - one non furnished and one newly furnished. No privileges for executive room. Only difference is on the highest floor - 17th. Hotel surrounding is quiet . There is a nice cafe n good massage shop just outside the hotel.

Nachart T.
Thailand
December 02, 2013
friendly staff, east access on central location
clean room, friendly staff, easy access
The hotel is more to old style, nice people really helpful, room is cleaned. i like the pillow more comfy. the only thing is dey dont hav safety box n ironing in the room.

Aaron H.
Australia
December 02, 2013
Very pleased, will probably be back again :)
Clean, Big comfortable rooms, great buffet Breakky and Lunch
Enjoyed everything in this hotel. Location is great, everything within walking distance. Staff were very friendly and attentive. The Buffet that they do for Breakky and Lunch is great.

Tiong C.
Singapore
December 01, 2013
Nice and relax
Super friendly staffs
Super outstanding staffs, very friendly...good for relax.

Yanir H.
Israel
November 29, 2013
Very nice room and good location
Nice location and rooms
Nice location and good rooms. Breakfast was very nice.