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Empress Hotel, Chiang Mai

Empress Hotel, Chiang Mai
Rating:

Number of rooms: 375

Location: City Center

Address: 199/42 Chang Klan Road, Chiang Mai, Thailand

Customer Reviews

Can't recommend highly enough! Guest Rating: 10

jenny S.

Australia

Family with older children

Date of Stay: 12 Jan 2010
 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

Great location, beautifully appointed clean rooms, helpful staff, great buffet breakfast.

Drinks in the bar were not cheap except at happy hour when you can purchase 2 for 1.

The Empress is in a great location- close to town and the night bazaar and only a short tuk tuk ride to the old city. The rooms were clean and beautifully appointed with lovely views over Chiang Mai. Staff were friendly and helpful. The breakfast buffet was extensive and delicious. All in all for the Empress was great value for money and I highly recommend this motel.

Shopping Tip : Close to the Night bazaar and restaurants.

Empress - Home away from Home Guest Rating: 10

glenn D.

Australia

Couple

Date of Stay: 29 Dec 2009
 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

Value for Money (Thanks Agoda!), staff, food, rooms, you name it, it's all good !

ummm, ahhh, thinking.........nothing comes to mind that is negative about this place.

As a regular visitor to Thailand, but a first time visitor to Chiang Mai, I "sort-of" had some preconceptions of what to expect. Based on the price we paid I tuned-up my wife to be less-than-impressed with where we were about to stay. Well, did I eat my words or what !! The Empress is bloody fantastic ! We had just come from a week in Singapore staying in a hotel with three times the room rate, and the Empress made that place look like a humpy !! Room was nice and large, bright, dry (yes dry!!, the place in SG smelt and felt damp the whole time), good wireless internet access (note: at fist this seems expensive, but its not. The hours are cummulative not consecutive. I ended up not even consuming my full 12 hours worth). The food is all buffet style, but with a huge selection. You will never go hungry at the Empress. Even getting free Cognac and Roses for the missus !! The staff are all awesome and even helped us out a bit with our learning Thai. Location is good too. We hired a motorbike but only ende up using it once because eeverything was so close. Just wander up and down Chang Klan road and you'll find everything you need (and some things you don't). We met a dutch couple who come to Chiang Mai for three months of every year and they always astay at the Empress... so will we from now on !! We actually ended up staying 2 more days at Empress Chaing Mai, and shortening our time in BKK as a result. Happy we did.

Restaurant Tip : If you are into Thai BBQ (Moo Kha-Ta) {litterally means Sizzling Pork), go to the "Su Khon Ta" on the road heading north-west out of town "Huay Kaew" road. Most locals and Tuk-Tuk drivers know where it is. Massive !!!

Empress Hotel - Chiang Mai, Thailand Guest Rating: 10

calvin B.

United States

Couple

Date of Stay: 01 Dec 2009
 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

The best part of staying at the Empress is the great service...no, it has has to best breakfast buffet in town...no, it has to be the great rooms...or maybe it is the location, just down the street from the night bazaar...I just can't decide!

There is nothing I don't like about the Empress.

I've stayed at the Empress Hotel 5 times now and each time it just gets better. Each time I stay there I get a free upgrade. The last time, I was upgraded to a "Keyman" room. My wife loves the fresh rose that is placed on the pillows when they turn the bed down at night. They breakfast buffet is the largest with the best selection I've ever seen anywhere in the world!

Shopping Tip : Be prepared to haggle at the night bazaar. But the best deals are found off the street in a booth at the back of a building and in the basement in a building half way down the bazaar and on the opposite side of the street from the Empress.

Empress Hotel - Great! Guest Rating: 10

shimri V.

Israel

Couple

Date of Stay: 03 Nov 2009
 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

Kind Staff, very nice - helps with every need. very good value for money - the room was lovely, clean and nicely decorated. breakfast was very good - lots of food to western needs..Location - 10 minutes walk from night market - and there is a great massage place ( pink store) near the hotel and a lot af ATM's.

none!

Kind Staff, very nice - helps with every need. very good value for money - the room was lovely, clean and nicely decorated. breakfast was very good - lots of food to western needs..

Shopping Tip : Night Market at Chiang May is the cheapest place in Thailand - enjoy and buy!!

Empress Hotel - Great! Guest Rating: 10

shimri V.

Israel

Couple

Date of Stay: 28 Oct 2009
 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

Very good hotel - stayed there twice during our huneymoon. location - fantastic. value for money - great. service - professional and kind!

none!

Very good hotel - stayed there twice during our huneymoon. location - fantastic. value for money - great. service - professional and kind! and they've upgraded us during the second stay!!

Sightseeing/Attractions Tip : go there at the NOvember Lui Cartong Festival - it is the best and most amazing holiday you will experience!!

Empress hotel one of the best options Guest Rating: 9.7

eddy D.

Netherlands

Couple

Date of Stay: 02 Aug 2009
 Value for Money: 10/10
 Location: 8/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

Location is good: a quit surrounding, distance to the old inner city is a bit too far for walking, but with tuktuk or taxi for a few baht to reach within maximum 5 minutes. Rooms are clean, air-co is very good. Breakfast: buffet offers many choices, always perfect. The personal attention bij the employers and even the trainees is supper.

No disadvantages or it would be may be that the old town is too far to reach by walking.

The lobby surrounding gives a typical Thai feeling; the statues in- and outside, the attitude of the personnel. The rooms are great; a lot of space and very clean and cool by the perfect working air-co.The breakfast as well as the diner is of good quality. The buffet breakfast gives a lot of choices in warm as well as cold food. The sphere around the swimming pool could be more ' tropical' if more plants were near the pool.

Travel tip : Hire a motorcycle for 200-250 baht a day to be independent in moving around.

The Empress Hotel Chiang Mai Guest Rating: 8

robert S.

United States

Couple

Date of Stay: 02 Aug 2009
 Value for Money: 10/10
 Location: 8/10
 Staff Performance: 6/10
 Hotel Condition/Cleanliness: 6/10
 Room Comfort/Standard: 8/10
 Food/Dining: 10/10

Good value for the price, good location, excellent breakfast buffet, good swimming pool

Unfriendly and unhelpful doormen, the lobby has a most unpleasant smell and air conditioning system, the chairs in the lobby are the most uncomfortable chairs I have ever seen

The Empress Hotel is good value for the price. Its location is good, the swimming pool is good, and the breakfast buffet is excellent. The doormen could be more attentive to their duties (instead of chatting with one another) by opening the door when you are trying to get in the door with one's luggage or shopping bags. They could also greet people; after all, they probably have the easiest job of anyone in the whole hotel. Perhaps they should have to clean the rooms or work in the kitchen for a week and then they would have a better attitude towards their own job as doormen. The hotel should try to do something about all of the tuk-tuk drivers waiting in the alley near the hotel as they are mildly annonying in their attempt to rip-off hotel guests with their exorbitant fares. It's better to simply walk past them and get a red pickup truck from the street. The hotel should try to improve the lobby with a better air conditioning system and more comfortable chairs as some of us like to chat with others there or need to wait in the lobby for a van to pick us up.

Shopping Tip : The Night Bazaar in Chiang Mai is fascinating. There are two excellent restaurants just down the street from the Empress--an Italian restaurant near Pantip Plaza and a superb restaurant/bakery called "Bake-n-Bit" on Changklan Road on one's way from the hotel to Pantip Plaza and the Night Bazaar.

Excellence at the Empress Guest Rating: 10

jeffrey H.

United Kingdom

Family with young children

Date of Stay: 29 Jul 2009
 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

Courteous, well trained staff throughout; well equipped rooms where everything worked, excellent breakfast, good location and close to the nighte market.

Only one weakness was lack of a paddling pool for small children...but the main pool is excellent.

I've said it all above. We liked our room and fridge, mini bar and tea & coffee making facilities. Wireless internet was fast in our room. All the staff we met were courteous, efficient and helpful. Front desk staff were excellent. Good parking facilities. We would recommend the Empress as both an excellent hotel and good value.

Restaurant Tip : We enjoyed the best pizza in Chiang Mai at 'Il Forno', Prapokklao Road...but parking can be difficult nearby, so take a taxi or a tuk-tuk.

Best deal in Chiang Mai Guest Rating: 9.7

jimmy M.

United States

Business Traveler

Date of Stay: 21 Jul 2009
 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

Nice room. Great breakfast. Awesome pool and adequate exercise facility.

When they mess up they do not like to admit it. However by talking to the manager, things get resolved.

I truly enjoyed my time at the Empress. The room was very clean and the turndown service was an added touch of class. The gym was great for a quick workout and the pool was fantastic. Not only was it clean, the water did not hurt my eyes in the least. However, I must say that what I enjoyed the most about the Empress was the breakfast. Not only was it fresh, but the selection was fantastic. I even asked for my eggs over medium and had them cooked to perfection (for frequent Asia travelers, you know what a miracle that is). Another nicety was with the customer service. We added a couple of nights and they allowed it at the Agoda discounted Internet fare. Overall, I was extremely pleased with the Empress and will continue to stay there when I visit Chiang Mai.

Hotel Feature Tip : The Internet usage fee seems a bit steep but please note that it is on an "as used" rate. I bought 12 hours thinking that I was buying 12 hours from first login. It turns out that when you log off it stops counting your time. In 3 days I used 3 hours of my time. Buy the lesser time and add more as you need it.

Excellent Soothing Hotel Guest Rating: 10

mayu U.

Japan

Family with older children

Date of Stay: 15 Jul 2009
 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

Clean room, nice interior design, close to night bazzar, pleasant front staff.

Shower was a bit weak.

Amenities of the room was sufficient, bath tub and toilet seem to be really cleaned. Interior designs are classic and soothing color choice. The hotel is located in the walking distance from night bazzar. Breakfast was delicious. Front staff are friednly and spacious lobby was comfortable. Turn down service was nice with rose. We have stayed Empress 10 years ago, and the hotel's maintenance seems excellent.

Empress Hotel is good Guest Rating: 8.3

lang C.

Cambodia

Business Traveler

Date of Stay: 07 Jul 2009
 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10

good location, clean, good services

None

Good value Guest Rating: 10

susan S.

South Africa

Couple

Date of Stay: 25 Jun 2009
 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

Admostfear, neat, friendly, helpfull

Nothing

It was a big pleaser to stay in the hotel,

Shopping Tip : Night markets

Great Stay Guest Rating: 10

james B.

United States

Couple

Date of Stay: 12 Jun 2009
 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

Staff is friendly and helpful, location is good, rooms are beautiful, the breakfast is great

none

We have stayed at the Empress 4 times now and have enjoyed it every time. The staff is so friendly and very helpful. The breakfast is very god with lots of variety and selection. The rooms are beautifully decorated and the beds have been fairly comfortable even by American standards. The location is close to restaurants and the night bizarre which is a must see for tourists. The Empress is a great price when using Agoda and a great value with the breakfast. Pleased customers

Sightseeing/Attractions Tip : The Night Bizarre is a must see for tourists. It is full of inexpensive finds that make good gifts or great memories.

The Empress hotel from a business perspective Guest Rating: 6.3

dominicus V.

Netherlands

Business Traveler

Date of Stay: 05 Jun 2009
 Value for Money: 8/10
 Location: 8/10
 Staff Performance: 2/10
 Hotel Condition/Cleanliness: 6/10
 Room Comfort/Standard: 8/10
 Food/Dining: 6/10

Value fro money Size of room

Lobby staff very very unfriendly Fitness center very old and dirty Internet; 500 baht a day, this is a shame !!!

Stayed for 2 night on a business trip. Hotel is old but in a reasonable shape and on walking distance to the center.Breakfast is ok and what you expect in such a hotel. The big unpleasant surprise is the internet charge of 500 baht per day, just around the corner you'll pay just 10 baht....a hour

Great Hotel Guest Rating: 9.3

stanley H.

United States

Couple

Date of Stay: 12 May 2009
 Value for Money: 8/10
 Location: 8/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

location, and good breakfast with nice rooms

none

Location not far from the night bazzaar. Also there's a great massage place right outside the hotel. Breakfast have great selections especially the waffles. The swimming pool was a good size and great for kids since the water is not too deep..

Sightseeing/Attractions Tip : On sundays there's a Chiang Mai walking street market just like the night bazzaar which not only for shopping but has food items also..

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