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Very good 7.3
Based on 837 reviews

Recent customer comments

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Very good



based on 837 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.3
  • Location 7.3
  • Room Comfort/Standard 7.4
  • Service 7.5
  • Value for Money 7.8
  • Food/Dining 6.6

Stephen H.
United Kingdom
January 15, 2015
overrated
good food, good sized room, good tour information
We were annoyed at the 300 baht transfer charge, and even more annoyed at the 500 baht return charge for a 5am departure. I usually get free transfers in Bangkok. I hope this didn't colour my judgment too much. The room was large and comfortable. There was a kettle with two cups, but no tea or coffee. I would expect these to be provided in a 4 star hotel. When we mentioned these things to the reception staff, they were dismissive to the point of rudeness. The restaurant served excellent food at reasonable prices, but very few other guests were present. The availability of tours was excellent and again the prices were reasonable. The pool was small and tucked away in a dark area at the back of the hotel, so we didn't use it. We got a very good discount via Agoda, so thank you. The hotel is certainly not worth the normal undiscounted price. It is not in the old town, but a walk of around 300 metres takes you there. If I returned to Chiang Mai I would probably look for sowewhere else.

Goon-Loong L.
United States
January 11, 2015
Clean and Comfortable Room
Clean Room, Comfy Bed, Good Restaurant
Room is clean and has a comfortable bed. Staff do understand English but can do better in the "helpful" category. Did not even help us with our luggage nor get us a taxi when we left. On the Agoda site, hotel lists having "massage" service. This is false advertising. Massage has to be called in, for "room service". Breakfasts are standard fare, suitable for Asians, but may not be desirable to other farangs. Hard to get any tuk tuk or taxi from the hotel. There is a buffet restaurant across the street. Anything else requires a good ten minutes walk to the main drag. WIFI is available but does not stay up consistently. The atrium area outside the bedrooms depend on diffused sun light. That is, the indoor lights are off. So the area in the hallways are dark and can be worrying.

LIM L.
Malaysia
January 08, 2015
Value for money, strategic location
The breakfast soup is nice, travel agent at the lobby, strategic location
The overall experience was good. Hotel is strategic and easy access to attractions. There is a buffet right opposite the hotel, cheap and nice.

Sompong C.
Thailand
December 31, 2014
Bad service and bad room
No

Bryan A.
Canada
December 26, 2014
Great hotle and location
location, room, staff
We really enjoyed our stay here, we didn't use the pool because of debris but I am sure if we had asked they would have had it skimmed. The buffet was so so half traditional and western. the room specifically (609) had all we wanted nice fridge, LCD TV, Bath tub and king size bed, not all rooms created equal we checked. you can rent a motor bike at the hotel 250 baht a day or cheaper long term, can get cheaper away from the hotel but more convenient at the hotel. Also can book tours or a mini bus to Pai(250baht) one way and they pick you up at the hotel also can find cheaper but they don't pick you up at the hotel. 7-11 within a block and the walls of city center another half block from there. motor bike makes everything easy access and really everything is close from the seat of a motorbike. Staff was really helpful and spoke a little English.

david M.
United Kingdom
December 14, 2014
4 days in changmai
The very helpful staff,the cleanliness of the hotel . The price for this quality hotel is fantastic.
Stayed at the hotel for four days, I had a problem with. My iPad the girls on the desk sorted it out for me. Any thanks to all the staff for making my stay memorable cheers Davidredcap

Katerina S.
Czech Republic
December 12, 2014
Expensive
Cleaness,staff,wifi in room
Even without breakfest still expensive,simple room but clean,close to loudy main road,not nice to walk there - bad location.

Sanyasest S.
Thailand
December 11, 2014
value, location, just ok.
value, location, parking area.
ok.

Zainol Z.
Malaysia
December 10, 2014
Overall a pleasant stay
Room space, available smoking rooms, good cleanliness
My stay was pleasant. However, I find it quite difficult to access to any public transports. I think the staff could have smiled more to all customers and not only to customers from the western countries.

Richard M.
United States
December 06, 2014
Our stay in Chiangmai
Staff, Restaurant and room.
Comfortable. Clean and excellent lobby, restaurant and staff. Location right on a busy street is is the only drawback.