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Recent customer comments

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All reviews (787)

Business travelers (47)

Couples (403)

Solo travelers (74)

Families with young children (119)

Families with older children (89)

Groups (55)

Excellent
8.7
based on 787 reviews
Hotel Condition/Cleanliness
9.2
Facilities
9.6
Location
8.1
Room Comfort/Standard
9.1
Staff Performance
9.0
Value for Money
8.6
Food/Dining
8.1

8.3 stuart M.
Australia
August 28, 2015
Ratilanna
Very quiet, great bed, great staff
Great hotel, but the birds sre a problem when staying on the 4th floor, feaces every where and not cleaned by the staff.

10 Mei H.
Hong Kong
July 31, 2015
good recommendation
service, food, cleanliness
Relaxed & comfortable

7.3 aaron F.
United States of America
July 21, 2015
Nice riverside hotel
Quiet on riverside, Lanna decor, Big rooms with balconies
It was in a nice location by the river although a bit far from town and center, so not so convenient for walking to and from anywhere. The food services were ok. The usual buffet breakfast of ho-hum food of sufficient quality and quantity. It is a quiet hotel and it had pretty good staff although they were all missing from the pool - we had to get our own towels, fix up our own umbrellas, etc. The pool was fine if not there were not too many people in it as there were not that many chairs or loungers. There was only one small rest room and no changing area near the pool at all. That seemed strange. The lay out of the pool area was also cramped considering the space and how it could have been used. The rooms were nice and big - roomy. The Balcony was a plus. Large bathtub and shower. Alot of Chinese tour groups were there it seemed. However. the hotel did not seem to over run or unable to deal with the numbers.

10 Sally G.
United States of America
July 03, 2015
Spectacular!
The most beautiful room I've ever experienced, great breakfast, beautiful hotel/kind staff
Wonderful!

9 Shingo T.
Japan
June 04, 2015
Comfortable
Good staff, good location, well maintained
It was very nice to stay this hotel. Very peaceful, silent and big area to feel comfortable. We did Relax and enjoy to visit town, market and several villages by guide tour. Concierge was also very good to propose a good experience in this city.

9.3 Noona C.
United Kingdom
April 15, 2015
Definately book here!
Friendly staff, spacious rooms and location
Excellent , peaceful and relaxing

4.3 gary N.
United States of America
February 20, 2015
Ratty Lanna
Checkong in, (I was excited to try this hotel) the room cleaning staff was nice and cordial, checking out
This is at best a 3 star hotel disguised as a 5 star hotel. While the grounds looked nice, the room resembled a cave it was so dark I had to complain, the fitness center staff was not too concerned about the guests along with poor TV and old machines the restaurant and pool staff was confused, the food was OK, not what you would expect at a 5 star hotel, the business center was useless , I expected the location to be nearer the center of town as advertised , the "high speed" internet was a fraud and almost not being able to use at all and on top of everything the price for this hotel was outrageous for Chiang Mai, Terrible Value.

8.3 shing L.
United States of America
February 28, 2015
Valentine weekend
clean, friendly staff, quite
Overall, very nice with friendly staff. Unfortunately, pool bar is not always staffed. Only annoying thing is mainland chinese visitors with small kids running around yelling and screaming in all dinning rooms without the parents saying anything. I noticed an older gentlemen trying to quite them down but to no avail. Perhaps, the staff should do something.

8 Chanisara T.
Thailand
July 20, 2015
good
clean, good staff, good asmospere

9.7 Thanyarat S.
Thailand
July 20, 2015
Impressive hotel!
Not only sevice-minded staffs, but also its beautiful and clean accommodation, good locations, and the delicious breakfast buffet.
Good sevice here, actually everything is excellent. The surroundings make you feel so private. Quite perfect to me. Recommend to stay