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Recent customer comments

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Very good



based on 3428 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.5
  • Location 8.6
  • Room Comfort/Standard 7.7
  • Service 7.7
  • Value for Money 7.8
  • Food/Dining 7.6

preethi S.
India
December 19, 2014
good stay central location nice staff
staff, location, pool
Rooms were quite good though old feel. Bathroom could have been cleaner for a 4 star hotel. We stayed there for 4 days, very nice location. Tour bookings are cheaper outside the hotel. Value for money when booked with offer.

Valorie R.
United States
December 18, 2014
The smell
Staff, Location, Price
I made this reservation with a bit of worry. Had a hard time finding many options between hostels and the Four Seasons. Thus, I chose the Imperial Mae Ping. When you arrive, the door men and security are reassuring. The lobby (most of the time filled with what seems like a million Chinese tourists) is nice and grand in a sort of dated way. Then you enter the impossibly small elevator and walk out to the smelly hallway - phew - replace the carpet already! My room had the hardest king size bed ever manufactured, and a closet that might fit a suitcase from 1973 in it, but not much else. The shower was moldy and the curtain should have been replaced months ago. I wanted to complain, but my husband was certain that it would do no good. Now for some of the positives - Our view from the 8th floor was over the garden of the grounds, which were nice. It is easy to catch a respectable tuk tuk right in front of the hotel. Walkable to some decent restaurants and night markets. The breakfast had lots of choices for western and eastern palates. The maids and bell hops were super helpful and cheerful, the ladies at the front desk less so. Overall, it was an okay one week stay, but it was the smelliest hotel I have ever been to. A bit of paint, some new carpet and shower curtain would go a long way.

Sek C.
Singapore
December 17, 2014
overall pleasant stay
comfortable beds. wifi. location.
front desk service (check in/out) just a tad slow.

Sek C.
Singapore
December 17, 2014
good location for night market
food, location, wifi
the lift technology is old and slow. other aspects OK.

Sek C.
Singapore
December 17, 2014
a stay that just about met expectations
good breakfast spread, wifi, location

henry H.
Malaysia
December 16, 2014
Clean & comfort
Room is clean, Food nice & Location fine
Comfortable Happy

LAI X.
China
December 15, 2014
beautiful hotel in a peaceful place
nice atmosphere, clean, good service

ian C.
United Kingdom
December 15, 2014
Second Stay Here
Location, breakfast, views
I like the location here, close the the Night Market and 'bar street' Good size rooms and comfortable bed. I would stay here again.

Chang F.
Malaysia
December 14, 2014
First time visitor to Chiang Mai
Location is good, walking distance to night market. Clean rooms. Good service.
First time travelling to Chiang Mai with young children. Hotel department answered my emails promptly before arrival and able to arrange airport transportation to hotel. Initially the were no connecting rooms despite my earlier requests and that worried me as I didnt want to leave my children unsupervised in separate room. Thankfully later the hotel was able to arrange connecting rooms for my family. The staffs have been helpful throughout stay. Breakfast was good but it's the same menu throughout my stay. Unfortunate incident was a drinking glass cracked at the top during usage and was asked to pay THB50 during check out which I graciously did. I did not want to make an issue that it didnt cut our lips when it cracked and questioned the quality of the drinking glass. I felt that if the hotel is concerned about their good image and returning customers they should forego this tiny charges. Overall the stay is good and my family had a memorable time.

Manutsawee W.
United States
December 14, 2014
Everything is very good only mold in the shower.
Service, food and location.
We very like it but the mold in shower and bathtub that make it look bad.