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Recent customer comments

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Very good



based on 1308 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.7
  • Location 8.2
  • Room Comfort/Standard 7.4
  • Service 7.4
  • Value for Money 7.3
  • Food/Dining 6.9

Artem P.
Russia
August 31, 2014
Holiday
Breakfast, location, stuff

Eliza Z.
Poland
August 11, 2014
Comfortable stay in good location
Location close to Thapae Gate and Night Market, extremely friendly staff, good size bathroom
We had a comfortable stay in The Small but were a bit disappointed after reading some great reviews and seeing hotel photos. The hotel is conveniently located in one of the main streets. Less than 5 minutes to the Night Market and afternoon food market and about 10-15 min to the old part of the town and Thapae Gate. The staff was extremely friendly and helpful and the bathroom was large and clean. On the other hand, the hotel photos must have been taken long time ago and the rooms have serious signs of wear. Forget about beautiful decor details and flowers seen in the photos. Also, no welcome tray with champagne is awaiting you either ;) We did receive welcome drinks vouchers and thought it was a great start but we changed our minds after having been served a glass of watery orange-y liquid... Our room was large but had no window that you would like to look through so we ended up having our curtains closed at all times. The bed was ok but very soft and uneven. Our bedsheets were stained at the heads so we had to ask to have them changed. A big bummer is the red lcv covered floor. It really spoils the overall look and feel. You'll be better off taking a cheaper option without breakfast which has limited options and is not really tasty. It's survey on a roof terrace which is a nice touch but don't expect stunning views. Forget about the pool which is really small and we've never seen a single person there. And if you don't like throwing money away, don't use the travel agency desk in the lobby. Just go to any of the nearby guesthouses and you'll get every trip way cheaper (e.g. a bus to Pai was quoted as 250 baht while every single guesthouse charges you 180 baht max including hotel pickup...). All in all, an ok stay in good location and with super friendly staff. However, we would look for a newer hotel within the same price range next time.

Muhammad Z.
Malaysia
August 07, 2014
A good hotel at the main road
location and comfort
My stay was pleasant. Very near to the night market and halal food street. The breakfast was ok. Just i was not given early check in, was told to wait till 2pm. maybe the room was occupied, hitel full.

Richard C.
Australia
July 31, 2014
Nice hotel, where the staff stand out.
Staff..value..location
Spent a nice few days at the Small. It has a great location if you want to explore the night markets as they are within easy walking distance, as is the inner moat area. The breakfast room has a nice view of the rain forest in the morning with the clouds tumbling over it. The staff where very nice as was the hotel itself, although the lock on my door defeated me at times, being a key not a card.

Marc B.
France
July 29, 2014
Nice hotel
small flat TV, a bit noisy
It was ok

Stephen F.
Australia
July 22, 2014
Nice clean friendly great place for budget
Clean location price
Easy and comfortable would recommend for anyone wanting to stay in Chiang Mai

Josh K.
United States
July 09, 2014
Very caring staff, and good room service
Cleanliness, staff attentiveness, artistic design.
Very good, I hoped when I booked it that it would be as good as the pictures made it seem. And it held up to my standards. It has almost a vintage feel with all the decorations and art around the entire hotel. Some 5 star hotels even miss the cue on this aspect with customer satisfaction. We want style, not some generic grey looking room. And they delivered it quite well. Couple of things I would like to add is the windows. They're there, but it was facing an alley so we could not see any life outside our window. I did see the front side of the hotel had nice balconies and windows facing the entire city. And also the buffet breakfast is ok, but could improve on more variety. The staff was really nice though :)

Sami N.
Finland
July 02, 2014
Disappointed
Location, Lobby, Staff
We were given a crappy room with very loud aircon and leaking shower. After some complaining got transferred into a more decent one, but nothing special. Pool was a major disappointment, much smaller than on photos. Not recommended place to stay, at least not on that price.

Harry C.
United States
June 29, 2014
Cute nicely designed hotel
Comfy rooms. Good location
Chic modern boutique hotel. Rooms in good condition. Close to night bazaar.

Harry C.
United States
June 29, 2014
Chic well designed hotel
Location, new facilities, comfy rooms
modern boutique hotel. great design. Close to night bazaar.