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Excellent 8.5
Based on 455 reviews

Recent customer comments

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Excellent



based on 455 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 9.4
  • Location 8.7
  • Room Comfort/Standard 8.7
  • Staff Performance 8.7
  • Value for Money 8.2
  • Food/Dining 7.9

6.8 Hannah E.
United Kingdom
April 02, 2016
Not as expected sadly
The physical facilities are nice enough, but the resort lacked attention to detail to make it a 5 star resort. For example, the interiors of the room, bed, views etc were lovely but the contents were not up to scratch and service was hit and miss. Slippers, towels, poolside towels were all tired and marked and in need of replacement and the rooms had not been cleaned thoroughly. There was a smell of sewage from the area of the garden villas which could be smelt from the bathroom, but could be trapped when the bedroom door was shut. The staff at the spa were wonderful and the treatments were absolutely fantastic. Ratcha, deserves a special mention here - her advice and service was excellent and her massage the best I had in Thailand . However, the staff at reception were not very helpful. On arrival, it transpired that I had been charged for two transfers from Krabi, instead of one. I offered the solution to this - as I required a transfer when leaving the resort, they needn't charge me again. This seemed to take a lot of thinking about before it was finally agreed, with no apology. I tried to book a ferry to Ko Tao and was passed on to the tourist information desk, from reception. My request seemed to inconvenience her and she was visibly irritated when I asked her to call other suggested numbers to book. I ended up calling 4 numbers from reception to try and book the transfer myself. I also booked a cookery course and arranged a transfer from the resort. When the transfer arrived, the reception did not contact me as two driver did not give a room number, despite having my name. I had to call reception myself who casually told me he had come and told me to get a tuc tuc. It's a shame because the resort has a wonderful location, right on the beach, a beautiful pool and good beach bar and restaurant. However, despite some great personnel, the overall service just doesn't match it and details are severely lacking. No attention to detail with guests made this very dis

6.8 YingYing L.
Singapore
March 13, 2016
Quite average
Good location as the hotel is close to car ferry terminal as well as Saladan market. Nice beach area in front of the hotel with abundance of sun-bathing chairs. Dinner service at hotel restaurant is average and food quality does not quite justify the price tag. There are cheaper alternatives just outside the hotel. The staff service standard varies quite widely too.

6 SO Y.
Hong Kong
March 07, 2016
Expected more
Location

8.3 gary W.
United States
December 06, 2015
Good better best
Location, no kids and pools
Best part. ....no kids screaming all day.

9.3 Glenn F.
Ireland
December 02, 2015
Great hotel
The beach area adjoining the hotel is beautiful, lovely decor and rooms, great location being slightly secluded yet a few minutes in a taxi from the main town

10 Ashlee P.
Canada
November 18, 2015
Amazing Hotel, great value, beautiful!
Service, View/Grounds
Absolutely lovely! Would recommend to couples or families. It is a quiet location with beautiful rooms and great service. Exceptional value!

9 Sean G.
United States
October 30, 2015
Nice resort, okay food
Spread out rooms, Beachfront location, Great pool
The complementary breakfast buffet was good with a good selection and quality food. However, we had lunch in the restaurant one of the days and it was just okay. We ordered pasta (which was overpriced) and it was bland as well and not true to the original (the pasta my wife ordered said it'd be cooked with oil and garlic, but she received a red sauce instead). The villa we stayed in was very nice and the grounds are vey well maintained. Having the pool right next to the beach is great.

10 Hannah R.
New Zealand
October 19, 2015
The perfect place to unwind
The View, the food, the friendly and efficient service
We absolutely loved staying at Twin Lotus. Everything from the immaculate room to the staff efficiency and friendliness to the beachfront location and bush setting made this the perfect place for us to unwind after a very full on holiday. We will most definitely be staying here again and highly recommend it to other cruisy travellers!

9.7 gregory C.
United Kingdom
October 12, 2015
Total relaxation
Its location (next to the beach), the friendliness, the breakfast.
We stayed at the hotel in mid September and did not realise that it was low season. We had booked a superior room and was upgraded to a sea view villa on arrival. The rooms were fantastic and comfortable. There was a large choice at breakfast (though I have had better) to suit all tastes. As it was low season, there was hardly any guests (17 in the whole resort, including us 4) and we had the choice of pools to use. The staff were attentive and very friendly. We had one evening meal there which was well cooked and tasty but on the pricey side. There are restaurants nearby which do good food for better value. It is a good place to unwind and relax. It is definitely not for those who crave the night life. I highly recommend this resort and will be coming back.

10 Mischa B.
France
August 08, 2015
Great experience in koh lanta
Staff performance, room comfort, situation
Great experience and very good quality price ratio. Room were clean and cosy. Decorations are choosen with care. Staff was very kind.