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2015
Very good 7.4
Based on 1500 reviews

Recent customer comments

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Very good



based on 1500 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.9
  • Location 7.9
  • Room Comfort/Standard 7.4
  • Service 7.2
  • Value for Money 7.2
  • Food/Dining 7.4

Tae K.
Malaysia
June 23, 2016
Unfriendly staff
Among many hotels in Thailand that I stayed, this hotel front desk was one of the most unfriendly staff I have encountered.

Elaine T.
Australia
June 20, 2016
Value for money, big rooms
You can walk from the pier to the hotel in about 20mins. Faster than the boats they provide at the pier. Front desk hotel staff were awfully rude and very slow. They kept messing up passports etc and took a long time just to check in. and this is during low season. Our room was big and fairly clean. except the toilet/bathroom was dirty and quite old. Toilet also clogged but they fixed it fairly quickly. The view is good. Quite a tiring hike if you have a room further from the front desk. Breakfast is average but not very hygenic . Fruits were left open so flies covered them fairly quickly. Location is ok. Bit annoying to walk across the beach to get to main area. Restaurant next to hotel is ok but quite expensive compared to better restaurants closer to pier. Overall was ok stay, fairly cheap so couldnt expect too much.

Andrew G.
South Africa
June 19, 2016
Good
Pool and area is not that great, and it's not close to all places. We had an amazing view from our room and the staff were very helpful and friendly.

Stephanie M.
Philippines
June 19, 2016
view
nice spot and value for money

Hope R.
United States
June 17, 2016
Not really a resort
We had booked a superior villa - I would hate to have seen one that was not superior. Room was small although there was a nice sized balcony. Reataurant is over-priced and unremarkable. The pool area was lacking - the staff at the pool bar seemed indifferent and even told us they didn't have music (suddenly there was music after the soccer game they were watching was over). Compared to some of the other "resorts" on Phi Phi, this was pretty nice. That said, I will leave Phi Phi off my list of places to go next time I'm in Thailand.

Cody C.
United States
June 14, 2016
ok place to stay
There was good and bad things about this stay. The air conditioning was great and super cool. The rooms all have balconies that face the ocean, which is amazing. This is one of the only hotels that has a private, beautiful beach as well, which is always nice. The cons, the front desk staff is very rude. We were completely out of toilet paper, I had to ask twice and it still didn't get delivered for over an hour. The rooms all sit up on a hill, and theres 2 flights of stairs to climb (about 20 steps each one) and then hills to climb if you are in the 300 or 400 rooms. We didn't mind, it was kinda a mini workout, but something to keep in mind if you are out of shape or have knee/back/ankle problems etc. The wifi is terrible too, very spotty and in and out. Our room also had tons of ants inside and outside of it. I'm not sure how other rooms were, but they were everywhere in ours. Overall, it was a decent place, especially for the price.

Melanie P.
United Kingdom
June 10, 2016
Average stay
First the bad points - Staff are very unhelpful - don't expect any extras. We paid for a new Duluxe room with extra bed as there were three of us. We were put in an old room with no extra bed, towels etc - had to ask for them to add extra bed etc. When challenged on why we were in an old room the staffs attitude was blasé, said they would change our room in an hour or so - no explanation as to why we didn't originally get the room we paid for. Beach is pretty dirty and pathways are badly managed. Pool is un-inviting to say the least! Breakfast is TERRIBLE. Good points - The new room we were put in had a gorgeous view and the hotel was far enough away from everything to get a good nights sleep - definitely book new room style!!! Wouldn't return but wasn't terrible for phi phi as it is a massive tourist trap.

Ziede M.
Brazil
June 08, 2016
well
so fair so good

Fiona W.
Australia
May 28, 2016
Great beach location
Love this place the views are awesome and location great and away from any party noise

alexandra L.
United States
May 26, 2016
Love this hotel
The views from here are the best on the island. My third time staying here :)