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Very good 7.3
Based on 3868 reviews

Recent customer comments

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Very good

based on 3868 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 7.1
  • Location 9.0
  • Room Comfort/Standard 7.0
  • Service 7.1
  • Value for Money 6.7
  • Food/Dining 7.1

Saudi Arabia
March 24, 2013
nice amd romantic
Breakfast, Massage, Quit

Zdenek N.
Czech Republic
March 24, 2013
Good hotel in lovely garden, direct access to sea
location, garden,access to the sea

anthony M.
March 22, 2013
Beautiful setting..... bad staff attitude
Location, view, spacious
Enjoyable stay. Stayed an extra night. Staff were either extremely friendly like in the restaurant or extremely rude like at reception and room service. I have never stayed in a hotel where a room service waiter came in without even saying hello after we did, abruptly put the room service lunch tray down, got us to sign and then just stormed out not even closing our room door behind him. I was furious. We had only just checked in and were enjoying the surroundings etc... I walked down to the restaurant spoke to some staff behind the bar and said that person (pointing to the waiter) is never to come to our room again. So rude. We did nothing to warrant this. Reception staff were very unhelpful and rude also. Such a shame in such a nice place. We always tip well. Not here!

March 18, 2013
Very poor. not worthy
Close to park, Close to sea, fair food
This hotel is really not worthy for this much money. The hotel service is poor. i was taking a 2 yr old baby with me and want to stay until 1PM so that i can go out for 2PM ferry, but it's not allowed. i should choose some other hotel.

Hasaan A.
March 18, 2013
comfortable but outdated hotel
ok hotel with great access to ferry jetty, expensive and outdated compared to other offerings on the island, should b one of the last options to stay

Ioannis S.
March 16, 2013
Very expensive hotel
Location, breakfast
Cabana hotel is definetly not a 4 star hotel. May be is one of the best on the island but for me is better to go to another one for half price with small differences.

Justyna D.
March 15, 2013
Wonderful holiday!
Gorgeous view, big pool and excellent location!
It was a fantastic stay but The hotel is not 4 star. We went last year and it was still damaged after tsunami in 2004. The view from our room was great and it was making up for the hotel's condition. The location couldn't be any better too. We didn't get the impression that the kitchen was very clean on the back of it but the variety of food was wide and we can't complain about it. Koh Phi Phi itself is a real paradise. Would definitely go back.

Yael L.
March 15, 2013
Great location by the pier, good service
Location, service, pool
Overall, was a very good experience. Hotel looked nice and they greeted us with a towel and a drink for the heat. The room had everything requiered from a four star hotel, however very disapointing looking room. Nice piol and nice service made this stay very lovely.

Marcel S.
March 15, 2013
One of the worst Hotels i have ever been
leave this Hotel
Really one of the worst Hotels I have ever been... Beginning pickup from the ferry port which needed 4 telefone calls till they picked us up... Next the aircondition in the room; its not possible to set a temperature above 25C... Which ended my daugther and wife got a cold... Last is checkout; we asked in the middle of the stay if we can have a late checkout cause our boat was in the afternoon, the person a the desk yes no problem, we can checkout 2pm. Then last day at 11am they called us and said we have to leave the room... It needed again about 4 calls including asking for general manager till they agreed we can stay till 2pm...

Nicholas B.
United Kingdom
March 14, 2013
Comfortable and relaxing
Balcony sea view and access to gardens.