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Very good 7.3
Based on 3862 reviews

Recent customer comments

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Very good

based on 3862 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 7.1
  • Location 9.0
  • Room Comfort/Standard 7.0
  • Staff Performance 7.1
  • Value for Money 6.7
  • Food/Dining 7.1

March 30, 2012
nice location, swimming pool, food is primitive
The location is excellent. There is some noise in the night from the discos situated 500-700 metres from the hotel. But in general it is worth the money.

6.7 Shane P.
March 30, 2012
Disappointing for price
Excellent rooms
Excellent rooms but otherwise disappointing for this price in Thailand. Good if looking for a quiet getaway with rooms located away from main town area. Food average and pool bar almost non-existent!

2.7 Abbey G.
March 29, 2012
Tired and run down
Nice pool.....that is all
Our room type had 'sold out'? Both our rooms leaked water from ceiling. We had to be moved twice Shower door broken. Staff very un friendly

9 Bianca R.
March 28, 2012
Great Location, Great Stay
On the beach, Amazing View, 100m from the boat port, aircon, great breakfast, 5mins walk to centre of Phi Phi, Loved it!!!
Amazing Place! Absolutely loved it! The hotel was about 100m from when we arrived on the boat, Our room had an amaaaazing view, Aircon, Great breakfast which was included, then only about 5mins walk either along the beach or through the markets to the centre of Phi Phi. Would recommend to everyone!

6.3 Brian C.
South Africa
March 28, 2012
Great location, dated hotel.
Location, location
The staff were attentive and breakfast was decent. The hotel itself was quite old inside and the furniture quite dated but we were very happy with its perfect location.

4.3 Jia L.
March 27, 2012
I came, I paid, and I suffered.
rude receptionist; Unreasonable Cost
Frankly, this is the ever worst hotel I have ever lived in of my life. My first impression is about a female receptionist, whose name I won't note here. She was very rude, she threat me to cancel my reservation and asked me to find a another hotel. She threw away my confirmation letter while talking to me in a discriminated way. When I reminded her of her attitude, she said, watch out yours first. When I asked her name, she asked me back"what for". Even though I am 10000000% wrong, I don't think a hotel receptionist could be that much rude to their clients. So, I paid, I suffered, and my holiday was finally ruined. Another thing is when I checked out, They asked me to pay for a bottle of water, which I dont even know. They said I have already opened the mineral water in the refrigerator, then I will have to pay for it. But the thing is I didn't even ever open the refrigerator. That was funny, huh? Besides, the tap water is salty, so I used the salty water to shower, to brush tooth and to cleaning up. I heard the disco music until 3 AM. Honestly, This hotel ruined my houliday.

3 Ilya L.
March 26, 2012
luxury hotel? is it a joke? great disappointment!
the view from the pool... I've seen better though..
I'm not a sourface or hypercrytical but how anyone could like this crap. Living in Thailand (Phuket) for over 2 yrs&travelling a lot (staying in hotels for 300-5500bht a night)this hotel is a real disappointment.We booked it for my birthday!Absolutely not worth the money,even the promo price is way too big for the quality (no quality) we got. No smiles surely or help with our bags offered. The room with black spots on the walls,arm-chairs,dust&dirt everywhere,outdated TV & the ugly,small bathroom with cheap bathing staff&old towels.The pool turned into green due to lack of proper cleaning for ages(the tiles are covered with algae!) The pool filter bars turned from white into yellow.Sunchairs are of different color & worn out&dirty.Reception girl - rude.T pool man splashes chemicals into the pool not minding the guests still swimming in it.The hotel gardens are badly treated with broken tiles, trash,uncut trees,blue tubes easily seen from the ground, awful smell&noise in some parts of the hotel.The beach is separated from the hotel area by bibed wire!The beach is rather dirty,water not clear. Very noisy at night,&you can hear your neighbours clearly as well. Breakfast is a big disappointment,noodles or fried rice,no omelette,only boiled egg(1!),fruit plates covered with flies, cold cuts obviously not fresh.The staff started packing all food up 1 hour prior to the end of breakfast! So the conclusion is: the only positive thing is the view from the pool&the location close to the pier&nightlife.But for that kind of money you can hire a 24-hour private taxi boat and get wherever & whenever you fancy!

6 arthur A.
South Africa
March 26, 2012
Lovely hotel, great service but no fresh water
the pool
great hotel but no fresh water in shower and water pressure very weak

5.7 Gregory T.
March 25, 2012
Great location, but noisy
View from pool
We only stayed one night, but did not get any sleep. Rooms were not soundproof at all and had a group of guys partying all night. Rooms are also nice at first glance but ours was filthy under bathroom sink. Found 2 old hand towels and a lot of other unsavoury things. Had a pipe from air conditioner overflow and pour through our ceiling. They fixed that but we had to turn it off in the middle of the night because of the noise.

10 hugh S.
United Kingdom
March 23, 2012
Fantastic Hotel, great service, top quality
The style, facilities and suite was perfect
couldn't have asked for better, full marks all around. one small point they should serve tea at breakfast, not expect the guests to keep walking to a central point to refill cups (which were very small)